Administrative Assistant/Customer Relations Specialist

Mike's Pest and Termite Control • Full-time • White Plains, Maryland, United States • $18 - $20 / hour • 1m ago

Company Overview:

Mike's Pest and Termite Control provides a unique alternative to homeowners for pest control, termite services, mosquito and tick control, wildlife, moisture control, encapsulations, and attic remediation. Specializing in the residential market, we are a fast growing company in a growing industry looking for career minded individuals with the mindset that, “every home will be inspected and treated as if it were our home” and “we are consumers too.”

Our corporate office is in White Plains, MD., with our territory spanning from Upper Marlboro, south to all 3 southern counties.

We are a family-owned business that values our hardworking employees with constant recognition and bonus opportunities.

Position Overview: The Administrative Assistant / Customer Relations Specialist will be responsible for delivering exceptional customer service to current and prospective customers, excelling at customer communication, efficient scheduling, problem solving, and accurate data entry.

Requirements:

· 2 years' experience in Administrative/Customer Relations.

· High school diploma, or equivalent.

Job Responsibilities:

· Interact with customers and prospective customers by scheduling inspections and services by location.

· Effectively use VoIP phone system to make and receive phone calls and text messages in a professional manner.

· Resolve customer inquiries regarding invoices and billing.

· Clearly answer customer questions regarding pest, termite, wildlife, and moisture concerns.

· Maintain updated customer files through digital software on the computer and physical files.

· Enter descriptive service-related notes in system software.

· Validate technician paperwork.

· Have a basic knowledge of technician’s job and company treatment processes.

· Escalate appropriate inquiries to managers.

· Collect payments from customers and technicians accurately using checks, cash, and a credit card merchant.

· Call incoming leads in a timely manner.

· Reply to employee and customer emails professionally and in a timely manner.

· Basic knowledge of Windows and Office.

· Validate accuracy of delivery orders.

Why Mike’s?

Named the Best of the Best Pest Control in 2022, Mike’s Pest and Termite Control provides premium pest, termite, wildlife, and moisture control services to the Southern Maryland region. Employees receive frequent professional training, maintaining a high level of education about the field, products, and techniques. Customers are not treated as numbers, but rather neighbors and members of our shared community. Employees are recognized and rewarded for a consistent commitment to provide excellent customer service, desire to learn, and share new ideas.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits: