ADMINISTRATIVE OFFICER I (Patient Services Representative)

State of Maryland - MCA General Administration • Full-time • Linthicum, MD, US • $54.89k - $85.00k / year • 1m ago

Introduction

***A copy of your resume must also be included with the submission of your State of Maryland recruitment application. It doesn't matter which upload selection is chosen, just as long as the resume is included somewhere in the application.***

GRADE

LOCATION OF POSITION

Maryland Cannabis Administration, Patient Registration and Consumer Relations Division, Linthicum, Maryland

Main Purpose of Job

This position will be responsible for providing exceptional and friendly customer service, while ensuring accuracy and integrity of patient registry information. This position will be responsible for both the core duties of a Call Center Representative and the administrative functions of a Patient Registration Specialist. This position will handle all customer interactions, including inbound and outbound calls; e-mails; and in-person requests from patients, caregivers, providers, and other key stakeholders, as dictated by operational needs. This position will also be expected to provide first-call resolution and deliver outstanding service to meet customer needs.

Another key responsibility of this position will be the processing and reviewing of patient and caregiver registry information. This will include ensuring that applications are complete and accurate, as well as conducting necessary follow-up communication, either via phone or e-mail, to resolve any discrepancies. Additionally, this position will be responsible for providing crucial clerical and administrative support to the Patient and Consumer Services Program and its managers, in order to help maintain and improve the overall workflow and customer service.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a Commissioned Officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules, or regulations; or analysis of operational programs; or procedures with recommendations for improvement, on a year-for-year basis, for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should have professional customer service experience, including professional experience serving as a Call Center Representative. The desired candidate should also have professional experience and proficiency with basic office software, including Google Suite and Microsoft Office.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application.

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MCA, Office of Human Resources, 849 International Drive, Linthicum, Maryland 21090. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment. No postmarks will be accepted.

If additional information is required, the preferred method is to upload. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact MCA's Office of Human Resources, at (410) 487-8060 or (443) 761-8194. You may also reach us via email, at mca.employment@maryland.gov.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 487-8060 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.