Club Pilates Navy Yard - Assistant GM description
Job description:
Assistant General Manager | Washington D.C. area
Overview: The Asst. General Manager (AGM) of Club Pilates is responsible for overseeing the daily operations of the studio, ensuring excellent customer service, achieving financial goals, and leading the team of staff to deliver the highest quality Pilates experience. The GM plays a crucial role in driving the studio’s growth, maintaining a positive work culture, and enhancing member satisfaction.
Key Responsibilities
Leadership & Staff Management:
- Lead, motivate, and develop a team of instructors, front desk staff, and sales associates.
- Hire, train, and evaluate staff performance.
- Foster a positive and inclusive work environment that encourages teamwork, professional development, and exceptional customer service.
- Manage staffing schedules to ensure efficient studio operations.Sales & Marketing:
- Develop and implement local marketing strategies to promote the studio and attract new members.
- Drive sales through membership growth, retail sales, and program upgrades.
- Create and execute promotional events and membership campaigns to boost client acquisition and retention.
- Build relationships with local businesses and community members to increase brand visibility.
Financial Management:
- Manage the studio’s budget and ensure profitability by controlling operating expenses.
- Monitor key financial metrics such as revenue, expenses, membership retention, and sales conversion rates.
- Ensure financial targets are met while optimizing studio resources and maximizing revenue opportunities.
Operations & Facility Management:
- Oversee the daily operations of the studio, including cleanliness, maintenance, and equipment.
- Ensure a safe and welcoming environment for members and staff.
- Manage inventory for retail products and supplies.
- Maintain all health and safety standards in line with company guidelines and legal requirements.
Member Experience & Retention:
- Provide a high level of customer service and ensure that all members have a positive and enjoyable experience.
- Respond to member inquiries, feedback, and concerns promptly and professionally.
- Foster a sense of community and belonging among members to drive long-term retention.
- Monitor and track member satisfaction, implementing improvements based on feedback.
Reporting & Administrative Duties:
- Maintain accurate and up-to-date records for member accounts, sales, and staff performance.
- Prepare and present regular reports on studio performance, financials, and key initiatives to owners or area directors.
- Ensure all administrative tasks, including payroll, billing, and reporting, are completed in a timely and accurate manner.
Compliance & Quality Control:
- Ensure compliance with company policies, industry regulations, and health & safety standards.
- Maintain high-quality standards in all aspects of the studio operations, from training to member experience.
Qualifications:
- Bachelor’s degree in business, management, or a related field (preferred).
- 3+ years of management experience, preferably in fitness and wellness.
- Strong leadership, communication, and organizational skills.
- Proven track record of driving sales and achieving business goals.
- Knowledge of Pilates or fitness industry experience is a plus but not required.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Passion for health, fitness, and wellness.
Physical Requirements:
- Ability to work on your feet for extended periods.
- Ability to lift up to 25 lbs as needed.
Working Conditions:
- Full-time position with flexible hours, including evenings and weekends.
- Competitive salary and performance-based incentives.
- Benefits package (health insurance, paid time off, etc.)
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekend shift
Work Location: In person
Pay: $20.00 - $23.00 per hour
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Work Location: In person
