Jobs search

Bilingual Referral Assistant

MANNA FOOD CENTER INC • Full-time • Silver Spring, Maryland, United States • $18 - $21 / hour • 1d ago

Manna Food Center Job Description – Bilingual Referral Assistant

Reports to

Call Center Manager

Direct Reports

Several Volunteer Data Entry Clerks

Full-Time/Part-Time

Full-time, Non-exempt, 40 hours per week

Incumbent

Salary/Hourly Wage $18.55hr - $21.60hr

Job summary

Works as part of the Call Center team to manage incoming phone communication for the organization as a whole and particularly for community members seeking food assistance. Schedules participants to receive food and coordinates with referring agencies. Communicates with Logistics to ensure that the accurate number of food packages are created on a daily basis.

Summary of essential job functions

Receives incoming phone calls for the organization
Interacts with referral agencies and individuals seeking food assistance with professionalism and respect.
Processes referrals from agencies and self-referrals from participants
Handles participant referral documentation and advises new recipients on proper procedures
Uses Salesforce database to manage participant information, schedule appointments and track eligibility dates.
Ensures referrals are entered correctly into the database by staff and volunteers
Creates lists for participant distribution at various sites and notes special requirements as needed
Produces monthly reports and statistics as needed
Files documents as requested
Assists with participant survey process and collects participant feedback as needed
Provides excellent customer service to all callers or guests
Supports collection of data for quarterly grant reports
Performs other related duties as assigned

Minimum requirements

Exceptional customer service skills required to tactfully and professionally handle the needs of our participants
Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities
Exceptional verbal and written communication skills
Demonstrated attention to detail in produced work
Experience supervising volunteers highly desirable
Excellent organizational skills
Ability to be proficient in use of Salesforce Database and Microsoft Office Software
Flexible and supportive team player that works cohesively with all levels of the Manna team
Some college education and 2+ years of demonstrated office or project management
Multilingual capacity highly desirable
Ability to work independently remotely as needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with staff, board members and vendors and must be able to exchange accurate information in these situations.

Environmental Conditions: The employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to 2 hours at a time.

Why Choose Manna?

It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:

Participation in Manna’s comprehensive Health Benefits Plan.
Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
Free Short-Term Disability Insurance.
Generous retirement benefits.
New parents leave.
Support for work-related transportation in accordance with Manna’s practices and procedure.

Our Culture

At Manna, our core values are passion and determination, relationships built on respect, resourcefulness, community involvement, and adaptability and ingenuity. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna’s mission.
Manna relies on problem-solving and solution creation from all levels.
Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
Our work is strengthened by the voices of people with lived experience of food insecurity.

Racial Equity Statement

Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal-opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, political opinion, and national origin. Applicants with lived experience of our service area are encouraged to apply.