Job Posting: Retail Associate
Responsibilities
- Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans.
- Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations.
- Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
- Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
- Collaborate with store management to achieve sales targets and salon objectives.
- Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations.
- Stay abreast of grooming industry trends and best practices.
- Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning.
- Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers.
- Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament.
- Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices.
- Ensure the well-being and safety of every animal in the salon.
- Perform quality checks to maintain a clean and safe grooming area and salon.
Requirements
- Strong leadership skills, with the desire to lead, train, and develop people.
- 1-2 years previous experience of salon management, or related field, preferred.
- High-school diploma or GED preferred, though not required.
- Very strong verbal and written communication skills.
- Knowledge of various dog breeds, grooming requirements, common health issues and behaviors.
- Proficiency in breed-specific cuts, styling techniques, and grooming standards.
- Genuine passion for animals with a desire to continue a career in pet grooming.
- Strong decision making and problem-solving skills.
- Results-driven, with focused commitment on salon productivity, performance, growth, and improvement.
- Strong attention to detail.
Why Woof Gang Bakery?
At Woof Gang Bakery, we love what we do. Our furry friends mean the world to us. Passion and care for animals are at the core of everything we do. Grooming with love since 2007, we take the stress out of grooming and put love into it.
We believe in offering our pets a personalized grooming experience with the love and care they deserve to help them look their very best! We carry the best pet food, and our bakery treats are made fresh with natural ingredients, free from artificial colors, flavors, and preservatives.
We are a locally owned, neighborhood, leading pet retail and grooming franchise system with more than 200 locations open or under development across the United States.
The Woof Gang Bakery promise
· We are committed to the happiness, health, and well-being of pets. And also, how they look!
· The well-being and safety of our pets are our top priority.
· We care for our furry friends as if they were our own.
· We bring joy and kindness to all pets and parents who enter our stores.
· We take the stress out of grooming and put love into it.
· We believe that everyone deserves a treat.
Work with us! Love what you do every day at Woof Gang Bakery!
At Woof Gang Bakery, we are committed to the health, well-being, and care of all pets, and our team members strive to help pet parents make choices that promote lifelong health for our furry friends. We believe that building relationships is the key to success. Relationships with our teams foster respect and professional growth. Our relationships with our guests and the local community differentiate us in the pet industry.
We embrace diversity and inclusion: All team members respect each other, our guests, and our furry little friends. Our workplace offers a safe and caring environment where we put our groomers and team members first.
We are looking for people like you who want to grow with us and make a difference in this world by caring for our unique and loyal friends.
About the team
· Pet parents’ experience: Every day, we learn something new that helps our pet parents make better choices for their pets with our impressive knowledge of our products and passion for animals. Our associates understand our customers’ fundamental core needs, ensuring that our pets and their families have the right services and products.
· Merchandising: We strive to impress our customers with the look and feel of our store. With a heavy emphasis on store presentation, our associates play an integral role in helping our pet parents find what they need right when they need it. Also, you will be essential in executing merchandising, stocking, and pricing.
You will be great in our stores as a retail associate if you
· Have great communication skills and understand how to create an excellent pet parent service experience.
· Love animals and people and like to sell.
· Are open to learning new things
· Love working in a team and appreciate the chance to collaborate
· Feel comfortable with responsibilities like cash handling and store safety
· Like a fast-paced, energetic work environment
· Can maintain a clean and organized workspace
(Below, please include what applies to your company)
(Qualifications for the position: Previous retail and receptionist experience is a must! You will answer phones and book appointments. We want a driven, self-motivated, outgoing person to join our team. Our ideal candidate will have great compassion for animals, extraordinary pet parent service, excellent organizational skills, and strong attention to detail).
This job summary describes the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the position you are hired in.
WOOF GANG BAKERY®
Your Neighborhood Pet Store®
The leading specialty retailer of pet food, pet supplies, and professional pet grooming in North America, with more than 200 locations open or under development across the U.S., Woof Gang Bakery offers the very best in pet care by providing quality products and grooming with a service-oriented approach. Each location is a neighborhood store committed to pets’ well-being, health, and happiness. Woof Gang Bakery (include your store name) is an equal opportunity employer. All our associates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Arlington, VA 22207 (Required)
Work Location: In person
