Objective
To support the General Manager in achieving or surpassing Hyper Kidz’s profit model by meeting or exceeding sales and expense targets while maintaining exceptional levels of guest service, team leadership, and operational effectiveness. The Assistant Manager will model and uphold Hyper Kidz’s Safe, Clean, Fun values and the Hyper Kidz Code of Conduct in all decisions and actions.
Key ResponsibilitiesSAFE
- Supervise and support safe play and equipment monitoring across the facility.
- Ensure adherence to all fire and safety regulations, reporting potential infractions.
- Support training and enforcement of child supervision and emergency procedures.
- Directly oversee Shift Leads and Floor Associates to ensure zones are staffed and managed safely.
- Monitor guest count and enforce occupancy limits.
- Complete and log all incident reports accurately and immediately.
CLEAN
- Enforce and model the CLEAN SOP checklist.
- Ensure maintenance issues are reported and addressed quickly.
- Maintain high standards of facility cleanliness, organization, and staff appearance.
- Manage inventory and reordering of cleaning supplies, paper goods, and concessions.
FUN
- Greet and interact with guests with enthusiasm and professionalism.
- Ensure staff members are actively engaging with guests to create a fun experience.
- Support promotional events and activities designed to enhance the guest experience.
- Reinforce a positive work culture that uplifts the team even during slow hours.
LEADERSHIP & OPERATIONS
- Plan and promote daily employee schedules and operations.
- Recruit, interview, hire, train, coordinate, and discipline employees.
- Provide immediate coaching and feedback to team members.
- Recognize high performance and address performance gaps with training or correction.
- Assume General Manager duties when the GM is off-site.
- Review daily sales results and implement corrective actions as needed.
- Track and maintain accurate financial and inventory records.
- Manage donation requests, emails, and community outreach tasks.
- Contribute to social media updates and local marketing initiatives.
- Execute day-to-day procedures from the Hyper Kidz Operations Manual.
- Monitor and evaluate financial performance monthly.
Code of Conduct Expectations
Assistant Managers must lead by example, demonstrating:
- Respect and Courtesy – Maintain a calm, professional, and guest-first demeanor.
- Integrity and Ethics – Make decisions that reflect honesty, fairness, and Hyper Kidz values.
- Responsibility – Own the outcomes of the day, especially during high-stress moments.
- Teamwork – Collaborate with all levels of staff and provide peer coaching.
- Professionalism in Communication – Communicate clearly and constructively.
- Appearance – Maintain professional dress and grooming in accordance with Hyper Kidz policy.
- Safety Awareness – Take initiative in identifying and resolving unsafe situations.
Qualifications & Physical Requirements
- High School Diploma or equivalent required
- 1–2 years of experience in customer service or team leadership
- Excellent leadership and people management skills
- Strong multitasking, organization, and communication skills
- Detail-oriented with high personal and team standards
- Ability to stand for extended periods and lift up to 25 lbs
- Comfortable working in a fast-paced, guest-focused environment
- Availability for nights, weekends, and holidays as required
Work Location
In-person at Hyper Kidz Columbia Must be able to commute to Columbia, MD
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 per week
Benefits:
Application Question(s):
- What makes you a great team leader?
Experience:
- working with children or families: 1 year (Required)
Ability to Commute:
- Columbia, MD 21046 (Required)
Work Location: In person
