Front Desk Receptionist and Administrative Assistant

Ashburn VisionSource • Full-time • Ashburn, VA, US • $18 - $22 / hour • 1m ago

Front Desk Receptionist

At Ashburn VisionSource, one of the key roles is the person responsible for answering our phones and assisting our patients. This is a critical role because it is our patients' first and last impression when visiting or calling our practice. This is a creative, active and meaningful role which will have an impact on every aspect of the office.

Answering Phone Calls:

Professionally and efficiently answer all incoming calls within three rings and assisting the caller with making an appointment they are sure to keep. Occasionally, calls may need to be directed to another staff member or department. Be proficient with our scheduling software and understand how to collect and verify insurance information.

Scheduling Appointments:

Scheduling and rescheduling appointments. Managing the doctor's schedule (density is the key) and ensuring patient flow. Follow up calls to patients who have their appointments the next day as a reminder and when necessary, rescheduling. Back fill newly opened time slots with new patients who are in need of coming in quickly.

Patient Information Management:

Verifying and updating patient demographic and insurance information in the electronic health record (EHR) system. Checking to see if they have family members who need an appointment as well and we can get those appointments back-to-back for patient ease.

Providing Information and Support:

Answering patient questions about appointments, billing, insurance, and other inquiries.

Handling Complaints:

Professionally handling patient complaints and concerns, and escalating issues when necessary.

Documentation:

Accurately documenting patient interactions, inquiries, and appointment details in the EHR.

Following Procedures:

Adhering to established patient intereaction protocols, including HIPAA compliance, to protect patient confidentiality.

Collaborating with Staff:

Working effectively with other staff members to ensure smooth operations and patient care.

Other Duties:

Assisting with other administrative tasks as needed, such as filing, faxing, or scanning documents.

Qualifications:

High School Diploma or Equivalent: .
Strong Communication and Interpersonal Skills: The ability to communicate clearly and effectively with patients and staff.
Computer Skills: Proficiency in using call center software and EHR systems.
Knowledge of Medical Terminology: Basic understanding of medical terminology and healthcare processes.
Attention to Detail: Accuracy and attention to detail in documenting patient information and scheduling appointments.
Customer Service Skills: The ability to provide excellent customer service and handle patient inquiries professionally.
Organizational Skills: The ability to prioritize tasks and manage time effectively in a fast-paced environment.
Experience: Previous experience in a medical office, customer service, or call center environment is often preferred.