Exchange Enterprise, Inc., a leading sales and marketing firm, advances Verizon’s growth through strategic sales outreach and tailored customer engagement. We’re hiring Verizon Sales & Customer Support Representatives with strong communication skills, a customer-first mindset, and the drive to excel. Backed by comprehensive training and clear advancement pathways, this role offers a strong foundation for long-term success in the telecommunications sector.
As a Verizon Sales & Customer Support Representative, you will engage in comprehensive, hands-on training to build proficiency in sales strategies and community-based outreach. In this role, you'll effectively communicate the value of Verizon’s FiOS technology, initiate customer conversations, and drive adoption across the Silver Spring market. Ideal candidates are service-oriented, growth-minded professionals who are ready to contribute to a high-performance sales team.
Why the Verizon Sales & Customer Support Representative Role is More Than Just a Job
At Exchange Enterprise, Inc, you’ll master the fundamentals of consultative sales, build persuasive communication skills, and play a key role in expanding our reach across Silver Spring , one engaged conversation at a time. This is your entry point into the world of direct marketing and sales, offering real-world experience, brand recognition, and a collaborative team that values initiative over hierarchy.
What You'll Achieve as a Verizon Sales & Customer Support Representative
- Initiate positive, face-to-face interactions with residents at their homes or during community events, using strong interpersonal skills to build genuine rapport.
- Clearly and confidently present Verizon’s FiOS internet, mobile, and home services, explaining benefits in a way that connects to customer needs.
- Consistently deliver strong customer service experiences that leave a positive impression and reflect Verizon’s commitment to customer satisfaction.
- Identify customer opportunities and recommend FiOS solutions that align with individual preferences and service requirements.
- Build trust through active listening, empathetic communication, and a consultative, customer-focused approach to keep them engaged
- Manage the full sales lifecycle from product presentation through activation to ensuring a smooth and professional customer enrollment experience.
- Collect customer feedback, local insights, and common questions to support continuous improvement in sales and service delivery.
- Maintain accurate, well-organized records to support follow-ups and uphold a high standard of customer service.
- Participate in ongoing Verizon Sales & Customer Support Representative training to develop skills, explore growth opportunities, and strengthen your ability to promote innovative connectivity solutions.
Qualifications We're Seeking in a Verizon Sales & Customer Support Representative
- No prior sales experience required; comprehensive training is provided to ensure rapid onboarding and success in the role.
- A high school diploma or GED is required; coursework or a degree in Business, Marketing, or Communications is considered a strong asset.
- Exceptional verbal communication skills with a friendly, approachable demeanor that fosters trust and engagement.
- Demonstrate confidence and professionalism when initiating conversations with a diverse range of individuals.
- Highly self-motivated and capable of working independently while contributing to a collaborative, team-driven environment.
- As a Verizon Sales & Customer Support Representative, you are quick to learn and eager to expand knowledge; demonstrates curiosity, strong listening skills, and a detail-oriented mindset.
- Consistently punctual, dependable, and accountable, committed to delivering results and exceeding expectations.
- Adaptable and solutions-focused, able to pivot and remain effective in dynamic field environments.
- Must be at least 18 years of age, legally authorized to work in the U.S., and bring a positive, enthusiastic attitude to every interaction.
Job Type: Full-time
Pay: $850.00 - $1,100.00 per week
Benefits:
Work Location: In person
