Fairfax, VA
Job Type:
- Full-Time (Monday–Friday)
- Part-Time may be considered
About Us
Evergreen Healthcare Management is a compassionate, mission-driven agency serving individuals and families with excellence and integrity. We provide home care and adult day health services, while also helping clients access essential community resources such as Medicaid, LTSS, and other social service programs.
Position Summary
The Social Work Case Assistant supports clients and their families throughout the process of accessing healthcare and community benefits. This role combines direct interaction with people and case management support: meeting with clients, understanding their needs, guiding them through applications, and maintaining accurate documentation and follow-ups.
Key Responsibilities
- Conduct meetings and conversations with clients and families to understand needs and provide guidance
- Monitor and track the progress of each client’s case from start to finish
- Assist with Medicaid applications, LTSS processes, and Appendix D forms
- Verify Medicaid eligibility and gather required documentation
- Support clients in navigating the Personal Care process and other Evergreen services (e.g., DMAS-225, UAI, PCG changes)
- Communicate regularly with counties, insurance companies, and state agencies to follow up on cases
- Help clients access additional low-income programs in Virginia (SNAP, energy assistance, housing, etc.)
- Educate clients/families about available services and explain next steps in clear, supportive language
- Keep all client records and applications updated and organized in the system
- Collaborate closely with caregivers, nurses, and office staff to ensure holistic support for each case
Qualifications
- High school diploma or equivalent (Associate’s degree or higher preferred; coursework in social work, human services, or related field is a plus)
- Previous experience in social services, healthcare, or community support strongly preferred
- Strong interpersonal and communication skills — ability to connect with clients and families with empathy and professionalism
- Organized and detail-oriented, with ability to monitor multiple cases at once
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Bilingual preferred — Bilingual highly preferred (Vietnamese, Korean, Spanish, Chinese) a plus
What We Offer
- Competitive pay (hourly or salaried, based on experience)
- Paid time off and benefits for eligible employees
- Supportive and mission-driven work environment
- Training on Medicaid, LTSS, and community benefit programs
- Opportunities for growth within the organization
How to Apply
Please submit your resume and a brief cover letter describing your interest in this role and your experience supporting individuals or families with social services. We look forward to meeting candidates who share our heart for service and community care.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
