Queue Coordinator- TS/SCI w/ POLY

General Dynamics Information Technology • Full-time • Annapolis Junction, MD, US • $21 - $28 / hour • 1m ago

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist I. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist I you will help ensure today is safe and tomorrow is smarter.

HOW A CUSTOMER SERVICE SPECIALIST I WILL MAKE AN IMPACT

Provides support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries

GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located in Annapolis Junction, MD.

Program overview

GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Essential job functions

Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
Enters and maintains database records of customer profiles and prepares and maintains status reports.
Acts as liaison for customers.
Maintains knowledge of company products and customer service processes. Performs proper vetting of customer requests, to ensure all required information is obtained.
Routes customer requests to correct department and assigns them to the appropriate technician in a timely manner.
Provides administrative support to technicians to ensure seamless service for the customer.

Qualifications:

High School Diploma and 1+ yr related experience
TS/SCI active clearance (Poly preferred or must obtain)
Security+CE requirement
9.1 requirement (ITIL, A+, HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position
Queue Management/Coordination experience is desired
Day Shift 10am to 6pm

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

Work Requirements

Years of Experience

1 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ CE - CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans