Description:
The Assistant Property Manager under the direction of the Property Manager is responsible for the operational and bookkeeping aspects of Multi-Family Residential property. The position requires exceptional customer service, organization, and written/oral communication skills.
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Assist the Property Manager in managing the property in accordance with the goals, policies, and procedures of Polinger.
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Must communicate effectively with Property Manager, Residents, Employees, Vendors, etc.
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Communicates effectively with residents and tenants, resolving issues at the property to the extent possible.
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Ensure timely rent collection. Responsible for preparing legal late notices and reporting non-payers to L&T attorney if the property does not employ a Bookkeeper.
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Utilize phone, and written communication to follow up daily with unpaid residents and tenants if the property does not employ a Bookkeeper.
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Financial management including managing a budget.
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Coach and motivate the sales team to meet or exceed occupancy targets for the property.
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Maintain a closing ratio of 40% or better.
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Assist in the creation and management of marketing and outreach programs.
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Ensure the team manages all leads and completes all follow-up calls per lead.
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Ensure the team delivers superior customer service.
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Effectively and professionally resolve conflict.
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Timely follow-up on all resident issues.
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Attend resident event activities.
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Ensure that service tickets are completed in a timely manner.
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Assist in maintaining the curb appeal and maintenance of the property.
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Timely submit all required reports.
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Verify collections are completed in a timely manner.
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Ensure site inspections are completed and identified issues are addressed.
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Supervise the organization and maintenance of all lease files.
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Implement annual rent increases and renewals as directed.
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Provide in a timely manner the move-in and move-out paperwork.
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Process prospect application.
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Prepare a weekly report to ownership.
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Turnover inspection of apartments.
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Responsible for sending out renewal letters & working with residents to ensure renewals are signed in a timely fashion.
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Assist in the oversight of work performed by off-site contractors to ensure timely & cost-effective completion of projects.
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Demonstrate understanding & commitment to equal housing, equal employment, and racial/ethnic diversity policies at all times.
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Provide in a timely manner the move-out paperwork to the accounting department.
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Assist the Property Manager with any tasks needed.
Requirements:
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Three (3) Years of Property Management experience.
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Proficiency and knowledge of Yardi (or other Property Management software), Microsoft Office Suite and Social Media sites including but not limited to Facebook, Twitter, Instagram, etc.
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Demonstrated knowledge of Fair Housing requirements.
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Excellent verbal and written communication skills.
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Prolonged standing, walking, and climbing stairs.
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Basic knowledge of Yardi a plus.
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Ability to work weekends.
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Ability to efficiently handle and coordinate multiple tasks and project assignments
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Communicate effectively both verbally and in writing.
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Maintain calm demeanor in emergency situations
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Integrity/Honesty
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Organization and planning
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Ability to excel in a Fast Paced and High Pressure Atmosphere
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Proactivity/takes initiative
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Listening Skills
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Team Building and Supervision/Managerial Skills
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Leasing
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Marketing
