If helping people reach peak health with the amazing benefits of Infrared Sauna and Red Light therapy sounds like something you would love, then seriously, LET'S TALK! We're on the hunt for an enthusiastic, focused person who's awesome at driving membership acquisition and excels at customer service in the boutique fitness and wellness.
COMPANY OVERVIEW :
beem Light Sauna Reston, VA specializes in providing Infrared Sauna and Red Light therapy in private suites designed to promote holistic wellness. Our science-backed approach helps clients restore skin health, relieve pain, burn calories, detoxify, and reduce stress in a relaxing environment.
As a beem® membership specialist, you are the face of our premier wellness studio. You will work closely with the General Manager to drive membership and retail sales successfully and ensure smooth, efficient daily operations. Your primary focus will be managing lead generation activities, supporting member acquisition programs, and leveraging personalized exceptional customer service to cultivate a thriving membership base. You will ensure the most excellent guest experience and the maintenance of a beautiful, clean studio environment.
We are looking for outgoing, reliable, detail oriented, and organized individuals to join our team. This position offers rewarding opportunities to help our clientele work towards their health goals.
This role is ideal for fitness professionals, personal trainers, customer experience professionals working in a spa, health, wellness or hospitality environment, however, we are willing to train the right candidate.
YOUR RESPONSIBILITIES WILL INCLUDE:
Membership Growth: Ability to confidently communicate the science, technology, and unique benefits of beem® infrared sauna and red-light therapy to drive membership sales.
Community Engagement: Assist General Sales Manager with hosting in-studio and community events to generate leads and create a fun, high-energy studio environment with an engaged membership culture.
Customer Service Excellence: Ensure customer delight through consistent, top-notch service, personal greetings, anticipating needs, to ensure everything about each person’s visit is outstanding.
Front Desk Operations: Handle front desk systems, including member check-in, phone inquiries, guest registration, delinquent account procedures, customer care calls, change requests and new membership agreements.
Operational Efficiency: Ensure the reception area, suites, and restrooms are clean and operationally sound, assisting with cleaning and sauna ‘refresh’ between appointments.
We offer a competitive hourly rate, paid training and free Infrared Sauna and Red Light Therapy Membership. We guarantee a passionate, supportive, safe and collaborative work environment.
YOUR OUTSTANDING QUALITIES INCLUDE:
- Outgoing with healthy competitive spirit. Desire to excel in customer experience and at closing sales is a must.
- Excellent, outgoing communication and interpersonal skills in person, on the phone and via email.
- Professional, punctual, reliable and neat, with a solid work ethic, and a strong moral attention to detail. Willingness to do both the "little things," and the "big things."
- Commitment to a consistent schedule and be reliable in attendance without exception (including working on Saturday and Sunday).
- Working independently, being a “self-starter,’ and being efficient while maintaining a solutions-oriented mindset and a natural positive attitude.
- Proficiency with using and troubleshooting applications, digital technology and customer relationship software.
- A genuine desire to help people achieve their best health and capability of inquiring about health needs
- Experience as a salesperson in retail, service, fitness, beauty or spa is a plus
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 28 per week
Benefits:
- Employee discount
- Paid training
Work Location: In person
