Street Outreach Network Program Manager (Program Manager I, Grade 23)

Montgomery County Government • Rockville, Maryland, United States • $76.74k - $122.60k / year • 2d ago

About the Position

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742 to $112,321, based on the candidate’s qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Children, Youth, and Families Division, Positive Youth Development Program, is currently recruiting for an enthusiastic Program Manager to direct field support to outreach workers within the Street Outreach Network (SON).

What You'll Be Doing

As the Team Leader within the Street Outreach Network, you will oversee field operations, support outreach staff in real time, and coordinate cross-agency efforts to promote youth safety and violence prevention,

Duties include, but are not limited to:

Offering real-time assistance to reduce risk and liability for staff, while enhancing the quality and effectiveness of service delivery. This includes on-the-spot troubleshooting and providing supplemental support in both school and community settings to ensure outreach staff are well-equipped operationally.
Serving as the primary liaison with partner agencies, including the Montgomery County Police Department (MCPD), Montgomery County Recreation Department (MCRD), Montgomery County Public Schools (MCPS), State’s Attorney Office (SAO), and other community partners to facilitate collaborative problem-solving efforts around gang violence prevention and intervention.
Collaborating with the Program Manager II to ensure the accuracy and integrity of all Data Collection related to program activity.
Collaborating with SON staff and the Office Services Coordinators (OSC) to ensure all required paperwork and documentation related to SON operational expenditures are completed accurately and submitted in a timely manner.
Providing community stakeholders with up-to-date information about the services offered by the SON and serve as a key representative of the program.
Fostering and maintaining a spirit of teamwork, collaboration, and unity with the SON team.
Overseeing the performance evaluation process for SON staff and performing additional administrative duties as assigned.
Managing procurement-related tasks, including processing P-Card transactions, as-needed, creating SON purchase orders, and handling all SON-related invoice processing.

A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

Driver’s License: This position REQUIRES possession and maintenance of a valid driver’s license from the applicant’s state of residence, and the ability to travel to schools, homes, community locations, and provider sites to oversee field operations, support outreach staff, and participate in youth-focused interventions.

Work Schedule: Outreach activities and engagement with youth or community partners may require evening or weekend availability to provide real-time support to outreach staff and respond to emerging program needs.

Minimum Qualifications

Experience: Considerable (3) years’ experience working in youth development and with gang-involved youth.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Equivalency: An equivalent combination of education and experience may be substituted.

License: Possession and maintenance at all times of a valid Class “C” (or equivalent) driver’s license from the applicant’s state of residence.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

Experience providing real-time operational guidance and field support to outreach staff in school or community settings.
Experience collaborating with law enforcement, schools, recreation departments, prosecutors, or community partners to support youth safety or intervention efforts.
Experience ensuring the accuracy and quality of program documentation, data collection, and reporting.
Experience managing procurement tasks such as P-Card transactions, purchase orders, and invoice processing.
Experience supporting staff development through coaching, team capacity building, or performance evaluation processes.
Experience developing or delivering presentations or briefings to community groups or stakeholder audiences.
Experience creating or improving program tools, templates, forms, or workflows to support team operations.
Experience coordinating with community stakeholders and community partners including law enforcement on youth related safety concerns, incident response, or communication processes

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

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