Claw Machine Arcade Store Assistant Store Manager – Kako Claw @ Springfield Town Center

Kako Claw • Part-time • Springfield, Virginia, United States • $16 / hour • 1w ago

Assistant Store Manager – Springfield Town Center
Location: 6615 Springfield Mall, Springfield, VA 22150
Job Type: Full-time or Part-time

The Kako Claw Difference

At Kako Claw (pronounced Kah-koh, rhymes with taco), we’ve reimagined the claw machine experience. We aren’t a dimly lit, outdated arcade. We’re a premium, interactive retail concept built around fun, fairness, and human connection.

The Role: Join our Leadership Team

As the Assistant Store Manager (ASM), you will act as the Store Manager’s right hand in setting the tone for the customer experience. You’ll serve as a cultural ambassador and role model for the team, bringing our four Core Values—Customer Centricity, Teamwork and Support, Intentionality and Excellence, and Kindness and Inclusivity—to life every shift. While you will support overall operations, your primary focus will be on floor leadership, team inspiration, and helping lead store initiatives that elevate our brand.

What You’ll Do:

Lead the Experience: Engage with customers on the floor, celebrating wins, resolving friction, and ensuring an exceptional experience.
Coach and Inspire the Team: Support the Store Manager in onboarding and training Associates. You will help them grow their confidence and skills through ongoing mentorship, positive reinforcement, and leading by example.
Champion Store Initiatives: Take ownership of specialized projects to improve the store—whether that means finding fresh ways to merchandise, enhancing the customer journey, or streamlining daily workflows.
Drive Daily Operations: Assist the Store Manager with inventory management, opening/closing duties, and keeping the floor running smoothly day-to-day.
Support Promotions and Events: Help execute in-store events and social content, testing ideas and iterating quickly alongside the team.

This is a highly hands-on leadership role. You’ll spend most of your time on the floor helping customers play, guiding Associates, and keeping the energy high.

Who You Are:

A Natural Leader: Experienced in retail, hospitality, or customer-facing operations. You inspire teams by leading from the floor and modeling the behavior you want to see.
Reliable and Present: You understand that the busiest and most critical times in our business are nights and weekends, and you are ready to lead from the front during those peak hours.
A Team Player: Collaborates easily with the Store Manager and your team, communicates clearly, and adapts without ego. You know how to support store leadership goals while empowering Associates.
People-Oriented: Thrives in high-traffic environments and genuinely enjoys helping people smile.
Strategic and Hands-On: Ready to jump in to help customers, troubleshoot machines, and channel your creativity into store improvements.
Growth-Oriented and Resilient: A champion of change who seeks feedback, adapts as processes evolve, and turns challenges into opportunities.
Flexible and Proactive: Energized by a fast-paced, start-up environment, taking initiative and focusing on solutions.

The Essentials:

Flexible Availability: We offer both full-time and part-time opportunities for this role. Regardless of your track, this position requires flexible availability. You must be willing and able to work a rotating schedule that includes days, evenings, weekends (Fridays–Sundays), and holidays to meet the needs of the business.
Physicality: Ability to move about the store for extended shifts (4–9+ hours), lift/stock up to 40 lbs, and troubleshoot machines.
Age Requirement: 18+ years of age.
Employment Status: Non-exempt, hourly position eligible for overtime.

How to Join the Team:

We value transparency and respect your time. Here’s what to expect:

Virtual Interview: A video conversation with our Director of Operations and/or Regional Manager.
Optional Follow-Up: Some candidates may be invited for a brief second conversation with our executive leadership team.
Conditional Offer: Contingent upon background check and professional references.

Please note: To keep our team focused on creating great customer experiences, applicants should not call or email for updates. If it’s a match, we’ll reach out.

Learn more about Kako Claw’s mission, team, and the experiences we create by visiting our website at kakoclaw.com and exploring our store-specific socials at linktr.ee/kakoclaw. Checking out our online presence will give you a sense of the energy and fun you’ll be helping bring to life in-store!

Note: To be considered for this role, please complete all pre-screening questions during your application. Only candidates who submit responses will be reviewed.

Ready to Lead the Fun? Apply Today.

This job description does not constitute an employment contract. Employment with Kako Claw is at-will. Kako Claw is an Equal Opportunity Employer and committed to providing reasonable accommodations for qualified individuals with disabilities.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

401(k)
Employee discount
Flexible schedule

Application Question(s):

This position requires full flexibility, including availability to work evenings, weekends, and holidays on a rotating basis. Are you able to meet this requirement?

Please answer the following questions thoughtfully—this helps us get to know you and your fit for Kako Claw. What excites you most about this role, and why?

What do you know about Kako Claw, and what about our brand or culture appeals to you?

Tell us a bit about yourself, including your professional background and any experiences that prepare you for this role.

What’s something new you’ve learned recently for fun or personal growth, and why did you pursue it?

Why do you think we should reach out to you for an interview?

Share an achievement you’re proud of.

To join the Kako Claw team, all employees must be at least 18 years old. Are you 18 years of age or older?

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