Assistant General Manager - Club Pilates Navy Yard

Club Pilates Navy Yard • Full-time • United States • $22 / hour • 2d ago

Job post summary

Pay: $22.00 per hour

Full job description

We are a one of the Club Pilates studios apart of CoreHaus Fitness. We are dedicated to mindful movement, strength, and community. We pride ourselves on delivering a high-touch client experience while fostering a positive, professional, and supportive team culture. Our leadership team plays a critical role in maintaining studio standards and driving both member satisfaction and business growth. We are excited to be expanding as a company in the coming year! If you are looking to be apart of a team with growth and development opportunities we would love to hear from you!

The Assistant General Manager (AGM) supports the General Manager in overseeing daily studio operations, staff performance, and member experience. This role is ideal for a proactive leader who thrives in a fast-paced wellness environment and is passionate about organization, communication, and team development.

Studio Operations

Support day-to-day studio operations and ensure smooth class flow
Open and close the studio as needed
Maintain cleanliness, organization, and brand standards
Assist with scheduling for front desk staff and instructors
Oversee studio systems, software, and internal processes

Team Leadership & Development

Assist with hiring, onboarding, and training front desk staff
Lead by example in professionalism, customer service, and communication
Provide coaching, feedback, and support to team members
Ensure staff adherence to studio policies and procedures

Member Experience & Retention

Act as a point of contact for member questions, concerns, and escalations
Support membership sales, renewals, freezes, and retention efforts
Ensure consistent member outreach and follow-up systems
Help create a welcoming, inclusive, and community-driven environment

Sales & Growth Support

Assist with lead management and conversion from intro class to membership
Support promotions, events, and challenges (e.g., New Year programs)
Monitor KPIs related to sales, attendance, and retention
Collaborate with GM on strategies to improve studio performance

Qualifications

2+ years of experience in fitness, wellness, hospitality, or retail management preferred
Strong leadership, communication, and organizational skills
Sales-minded with a customer-first approach
Ability to multitask and problem-solve in a dynamic environment
Comfortable handling sensitive conversations (billing, freezes, cancellations)
Proficient with scheduling and CRM software (ClubReady, LoyalSnap, Slack, etc. a plus)
Passion for Pilates, fitness, or wellness strongly preferred

Job Type: Full-time

Pay: $22.00 per hour

Benefits: