At Brightmore Brands, we’re all about sustainability and making a difference. We run a network of thrift stores that include EcoThrift, Texas Thrift, Unique Thrift, and MyThriftStores across California, New York, New Jersey, Minnesota, and Texas. Every day, we sort through over 231,000 pounds of items to help keep usable goods out of landfills. By reselling and recycling apparel, we reduce waste and help fund important social causes. Our mission is to create a more sustainable retail system that’s good for the planet and gives back to the community.
Job Summary
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring smooth store performance and excellent customer experience. They help lead and motivate the team, assist with scheduling and training, maintain compliance with company policies, and contribute to achieving sales and operational goals. This role also involves making day-to-day decisions, addressing customer and staff needs, and stepping in to manage the store when the Store Manager is unavailable.
Duties and Responsibilities
- Support the Store Manager in overseeing daily store operations to ensure smooth and efficient workflows.
- Assist with hiring, training, and mentoring team members to foster a motivated and high-performing staff.
- Help manage scheduling, task assignments, and performance evaluations for store employees.
- Ensure compliance with company policies, procedures, and operational standards.
- Contribute to achieving sales goals and delivering excellent customer experience.
- Lead by example in delivering friendly, efficient, and knowledgeable service to ensure a positive shopping experience for every customer.
- Train and coach team members in customer service best practices to promote a welcoming and helpful store environment.
- Adheres to all policies and procedures and collaborates with internal departments including Accounting, Human Resources/Recruiting, Marketing, and IT to achieve operational goals.
- Represents Brightmore Brands, LLC in the local community by planning and promoting in-store events such as customer appreciation days, color discount days and other marketing efforts.
- Address customer concerns and resolve issues to maintain satisfaction and loyalty.
- Maintain store appearance, merchandising standards, and overall organization.
- Step in to lead the store in the absence of the Store Manager.
- Collaborate with the leadership team to implement business strategies and support long-term store objectives.
- Maintain schedule flexibility to meet business needs, including the ability to work evenings, weekends, holidays and extended hours as required for store operations and peak periods.
- Ensure appropriate store coverage at all times, adjusting schedules and responding to unplanned staffing needs.
- Other duties as assigned.
Education and Experience
- High School Diploma or GED required
- Associate or bachelor’s degree is preferred
- Three (3) to Five (5) years of retail leadership is required
- Experience in thrift is preferred
- Bilingual is required for this location
Skills and Abilities
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proficient in basic computer systems (POS systems, scheduling software, Microsoft Office)
- Strong organizational and time management skills
- Problem-solving and decision-making capabilities
- Ability to manage inventory, merchandising, and financial reporting
- Customer-focused with a commitment to delivering excellent service
Physical and Scheduling Requirements
- Ability to stand and walk for extended periods
- Must be able to lift up to 50 pounds
- Flexibility to work varied schedules, including weekends, evenings, and holiday
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Language:
- BOTH English and Spanish (Preferred)
Work Location: In person
