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Assistant General Manager

AC Hotel Washington DC • Full-time • United States • 4m ago

We are pleased to announce a wonderful opportunity for an Assistant General Manager.

What will you be doing most days?

Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
Review financial reports and statements and work to determine areas of concern and improve performance
Coach and support hotel team members to effectively manage wages and controllable expenses
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintain open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
Review comment cards, guest survey results, and other data to identify areas of improvement with team members
Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

You have previous hotel management experience with a proven success in leadership of teams and guest service results
You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
You have a least a high school diploma with a college degree preferred
You have a valid drivers license from the appropriate state
You have exceptional time management and multitasking skills
You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 5/8/26

Brand: AC Hotel Washington DC
Address: 1112 19th Street NW Washington, DC - 20036
Property Description: Washington DC - DC0981D AC Hotel
Property Number: DC0981D