ZAGG RETAIL SALES ASSOCIATE/PHONE REPAIR TECH

ZAGG, Inc. • Full-time • McLean, Virginia, United States • $13 - $18 / hour • 2w ago

What is ZAGG?

At ZAGG, Life Unleashed applies to more than just our products. It means having a place where you’re not boxed in by cubicles or the conventional. We want both our customers — and our employees — to feel like nothing can hold them back.

Sales Associate Responsibilities

Include:

Ensuring high levels of customer satisfaction through excellent sales service
Assessing customers needs and providing assistance and information on product features
Welcoming customers to the store and answering their queries

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.

The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

Ultimately, a top-notch Sales Associate should be able to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in the store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross-sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

Proven work experience as a Retail Sales associate, Sales representative or similar role
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
High school degree; BS degree in Marketing or related field would be a plus but not required

Job Types: Full-time, Part-time

Pay: $13.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Schedule: