K9 Resorts Assistant Manager

Luxury Pet Hotel Investment • Full-time • Sterling, Virginia, United States • $22 - $25 / hour • 3m ago

Assistant Manager
LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do
As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development:

Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
Support recruiting, hiring, onboarding, and ongoing training
Drive accountability, performance management, and team engagement
Lead by example—setting the tone for culture, professionalism, and results
Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance:

Serve as key holder and Manager on Duty (MOD)
Support scheduling, staffing, and labor management
Oversee daily operations to ensure efficiency, cleanliness, and safety
Assist with inventory, procurement, and facility maintenance
Monitor KPIs and support operational and financial performance

Customer Experience & Sales:

Ensure delivery of 5-Star service at every interaction
Support conversion of leads, tours, and client retention strategies
Handle and resolve high-level customer concerns
Evaluate customer feedback and implement service improvements

Marketing & Community Engagement:

Act as a Brand Ambassador representing K9 Resorts in the community
Support local partnerships, events, and marketing initiatives
Help drive awareness and business growth through outreach efforts

What We’re Looking For
Prior management or supervisory experience required
Experience in pet care, daycare, boarding, or similar environment preferred
Strong leadership, coaching, and team development skills
Business-minded with an understanding of operations and performance metrics
Excellent communication and problem-solving abilities
High emotional intelligence and professionalism
Valid driver’s license
Flexible availability including weekends and holidays

What You’ll Get
We invest in our leaders so they can build high-performing teams:

401(k)
Health, dental, and vision benefits
Paid time off
Flexible scheduling
Training & leadership development programs
Employee discounts and perks

Why K9 Resorts?
This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.

Apply today and grow your leadership career in luxury pet care!