Operations Support Assistant

Heritage Signs & Displays • Full-time • Arlington, Virginia, United States • $26 / hour • 4d ago

The Opportunity

Heritage Signs & Displays is seeking a dependable, motivated, and highly versatile Operations Support Assistant to join our Arlington office and Washington, DC market team.

This is a permanent, full-time position and an excellent opportunity for someone beginning their career — including a recent high school, trade school, community college, or college graduate — who wants to gain broad professional experience and grow with a thriving professional organization focused on transforming workplace interiors and event environments through consultative collaboration, design, manufacturing, and installation of custom signs, graphics, and displays.

The Operations Support Assistant works directly with the Washington DC Market Manager and gains hands-on exposure to office operations, logistics, client service, project coordination, workplace branding, event environments, site surveys, deliveries, company vehicle management, and sign and graphics installations.

This is not a traditional desk-only administrative position. The role combines professional office responsibilities with active field and operational support. Priorities may change throughout the day, and the successful candidate must be flexible, responsive, organized, physically capable, and willing to assist wherever needed.

Position Details

Location: 4211 Fairfax Drive, Arlington, VA 22203
Regular schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.
Position type: Full-time, hourly, non-exempt
Reports directly to the Washington DC Market Manager
Occasional early mornings, evenings, weekends, overtime, or adjusted schedules may be required to support installations, deliveries, events, and other business needs.

Why Heritage

For nearly 50 years, Heritage has supported organizations throughout the Washington, DC metro area with custom interior signs, graphics, and displays. Founded in 1977, we are a veteran-led, family-owned company approaching our 50th anniversary in January 2027.

Established regional footprint. A long-standing Washington, DC presence, our Arlington office opened in February 2024, and production facility in Waldorf, Maryland supports responsive turnaround across the DC metro.
Real backing. In-house design and production, plus an installation team staffed entirely by full-time Heritage employees — not subcontractors. The promises we make in the field get executed.
Consistent execution. Local install coordination backed by a regional network of Heritage-employed installers, ongoing training, and pre- and post-install huddles that keep every project aligned.
Work that matters. Recent regional projects include a cohesive branded experience for Bank of America's global events team across The Ritz-Carlton Pentagon City and Hyatt Regency Crystal City, a multi-phase transformation of the Leadership Institute's Arlington headquarters, a large-scale event graphics program for Educational Testing Service at Hotel Washington, and office graphics for Lynch Consultants in Arlington.

Our Purpose, Mission & Values

Our Purpose: As a veteran-owned business, we strive to be a valued resource that honors God by serving others with excellence.
Our Mission: To create value by bringing imagination to life through collaborative and effective brand implementation.
Our Vision: To be a leading provider of innovative visual solutions that engage, inspire, and transform.

Every member of our team embraces our core values: Innovation, Teamwork and Collaboration, Value the Individual, Exceptional Service, and a Standard of Excellence. Full detail: https://heritageprinting.com/core-values.php

Early-Career Development

This position provides an opportunity to learn how a growing business operates while working alongside experienced professionals in project management, production, installation, client service, sales, marketing, and administration.

You will receive practical experience in:

Office and market operations
Professional client service
Project and installation support
Logistics, deliveries, and scheduling
Site-survey documentation
Workplace-interior branding
Event-environment production
Company vehicle and equipment coordination
Professional communication and accountability

A college degree is not required. Reliability, initiative, professionalism, good judgment, maturity, and a genuine desire to learn are more important than extensive previous experience.

The position begins with a structured 90-day introductory and training period that includes regular feedback, performance discussions, and clearly communicated expectations. Successful employees will have the opportunity to develop professionally and take on increasing responsibility as the company continues to grow.

Primary Responsibilities

Office and Administrative Support

Report reliably to the Arlington office and be prepared to begin work by 7:30 a.m.
Provide front-desk and general office coverage when not completing field assignments.
Professionally greet clients, visitors, vendors, and delivery personnel.
Receive, document, organize, and distribute packages and deliveries.
Assist with filing, scanning, printing, data entry, document preparation, and other administrative assignments.
Help prepare materials, tools, paperwork, equipment, and vehicles for upcoming projects.
Coordinate routine pickups, deliveries, appointments, and logistical needs.
Monitor office supplies and communicate when items need to be reordered.
Maintain clean, organized, and client-ready office, reception, kitchen, and meeting areas.
Take out trash, reset meeting spaces, and address routine office needs.
Handle company and client information with professionalism and discretion.

Deliveries, Errands, and Transportation

Complete local deliveries, pickups, supply runs, and business-related errands throughout the Washington, DC metropolitan area.
Safely and professionally operate company vehicles.
Transport the Washington DC Market Manager, employees, materials, tools, or equipment as assigned.
Fuel company vehicles and take them for washing, cleaning, inspections, maintenance, or service appointments.
Help maintain vehicle cleanliness and organization.
Promptly report vehicle maintenance, safety, or operational concerns.
Maintain accurate receipts, delivery records, mileage information, and other required documentation.
Adjust routes and daily plans based on changing operational priorities.

Field and Project Support

Accompany team members on site surveys and assist with measurements, photographs, notes, equipment, and documentation.
Provide an additional set of hands during sign and graphics installations.
Assist with loading, unloading, organizing, and transporting project materials, tools, and equipment.
Help installation personnel with site preparation, material handling, cleanup, and other appropriate assignments.
Assist with deliveries, setups, removals, and event-related project needs.
Maintain a professional and respectful presence at client offices, event venues, construction sites, and other project locations.
Follow company safety procedures and instructions while working in the field.
Support occasional early-morning, evening, or weekend installations, deliveries, and events.
Complete other reasonable office, field, administrative, and operational assignments as business needs arise.

What Success Looks Like

A successful Operations Support Assistant will:

Arrive on time, in uniform, and prepared each day.
Complete assignments accurately and without repeated follow-up.
Communicate progress, delays, questions, and concerns promptly.
Respond calmly and professionally when priorities change.
Demonstrate sound judgment while driving and representing the company.
Keep vehicles, supplies, packages, equipment, and office needs organized.
Represent Heritage professionally in front of clients, vendors, and business partners.
Notice operational needs and take appropriate initiative.
Take pride in completing both highly visible assignments and routine supporting tasks.
Remain comfortable moving between office responsibilities and physically active field assignments.
Demonstrate a consistent willingness to learn, improve, and take on increasing responsibility.
Help reduce day-to-day interruptions so managers and project personnel can remain focused on their primary responsibilities.

Required Qualifications

High school diploma or equivalent.
Valid driver's license.
Strong driving record and ability to remain insurable under the company's vehicle-insurance requirements.
Reliable transportation and the ability to commute consistently to 4211 Fairfax Drive in Arlington.
Ability to communicate fluently and professionally in spoken and written English.
Strong attendance, punctuality, judgment, organization, and follow-through.
Professional, clean, and client-ready appearance.
Willingness to wear a company-issued uniform while working.
Ability to follow verbal and written instructions accurately.
Comfort using email, smartphones, GPS navigation, and basic office technology.
Ability to work independently while remaining responsive to changing assignments.
Willingness to perform administrative, physical, logistical, and routine operational responsibilities.
Ability and willingness to work occasional early mornings, evenings, weekends, overtime, or adjusted schedules.
Ability to successfully complete a job-related criminal background check and motor vehicle record review.

Preferred Qualifications

Previous experience in an administrative, office-support, operations, facilities, delivery, installation, hospitality, retail, construction, or field-service position.
Experience interacting directly with clients, visitors, and vendors.
Familiarity with Microsoft Outlook, Word, Excel, Teams, or similar applications.
Experience driving cargo vans or other company vehicles.
Basic familiarity with hand tools, measurements, installations, or site documentation.
Previous Administrative Assistant or Executive Assistant experience.

Previous professional experience is helpful but not required for a candidate who demonstrates exceptional reliability, maturity, initiative, professionalism, and willingness to learn.

Physical and Work Requirements

Ability to independently lift and carry up to 70 pounds.
Ability to assist with team lifts involving larger or heavier materials and equipment.
Ability to remain physically active throughout the workday.
Ability to stand, walk, bend, reach, climb, kneel, crouch, push, pull, and carry materials for extended periods.
Ability to regularly load and unload vehicles and move tools, supplies, equipment, and project materials.
Ability to work indoors and outdoors in varying weather and site conditions.
Ability to safely use a step stool or ladder when properly trained and directed.
Ability to travel locally between the Arlington office, client locations, vendors, event venues, and project sites.

Work Environment

This position operates across professional offices, company vehicles, production and warehouse environments, event venues, active project sites, and client facilities.

Some days may be primarily office-based. Other days may involve deliveries, errands, vehicle care, site surveys, installations, or travel between multiple locations. The employee must be comfortable adapting to different environments, assignments, and changing business priorities.

About Heritage Signs & Displays

Heritage Signs & Displays in Arlington, VA delivers turnkey commercial interior branding solutions for corporate office and workplace environments. From site survey to installation, one project manager coordinates in-house teams to create custom signs, graphics, and displays. With locations across the Mid-Atlantic and Carolinas, Heritage combines local responsiveness with regional consistency to deliver dependable results. Founded in 1977, the company is a veteran-led, family-owned business committed to honoring God by serving its clients and community with excellence.

Heritage Signs & Displays is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits: