Job Description:
Please Note: This is a fully onsite position based in our Norwalk, CT office. Team members are required to work onsite Monday through Friday from 8:00 AM to 5:00 PM ET.
Americas Enterprise Technology is redefining what IT operations looks like — moving from a team that only responds to problems to one that anticipates and prevents them. Using real-time device monitoring and analytics, we spot patterns and remediate issues before employees ever notice something is wrong. That shift is what this role is part of.
The IT Asset Technician sits within Technology Operations and is on the front line of that mission — managing hardware across its full lifecycle, supporting deployment and retrieval programs, and responding to tickets and service requests with speed and accuracy. The reactive work is real and it matters. But you will also be part of a team that uses data and automation to stay one step ahead, and you will have the tools and support to contribute to that.
This role offers the opportunity to build broad exposure across Technology Operations, including asset lifecycle management, service delivery, enterprise technology systems, automation, and digital employee experience tools. As you develop your skills and demonstrate ownership, you'll have opportunities to expand your responsibilities, contribute to process improvements, and pursue growth opportunities within Enterprise Technology.
It is a hands-on position with real responsibility and real growth potential. If you are someone who wants to learn how modern IT operations actually works — and help build it — this is the right place to start.
Service Desk & Ticket Management
Log and manage incidents accurately, capturing symptoms, diagnostic data, and related configuration item (CI) details.
Maintain the accuracy of the CMDB and fixed asset register, ensuring every device is correctly recorded, assigned, and accounted for at each stage of its lifecycle.
Customer Experience & Quality
Knowledge & Team Development
You are someone who genuinely cares about the experience of the people you support. You bring an innovative mindset to everything you do — when you hit a wall, you look for a way around it rather than waiting for someone else to move it. You are energized by challenges, not discouraged by them, and you think creatively about how to get to a solution. You listen carefully, communicate clearly, and do not let details fall through the cracks. You are a team player who lifts others up and shares what you know. You hold yourself to a high standard, take ownership of your work, and when something goes wrong you focus on fixing it — not on explaining why it was someone else’s problem. You bring energy to everything you start and see it through to the end.
In your first 30 days, you have a clear understanding of the asset lifecycle — the processes, the flows, and the tools. You know how work moves through the team and where you fit in it.
At 60 days, you are actively participating in those processes and using the tools hands-on. You are not just observing — you are doing, asking good questions, and building confidence with every interaction.
At 90 days, you are proficient and working independently. The team trusts you to manage your workload, your records are accurate, and users feel heard and informed throughout every interaction.
At six months, you are a reliable contributor — someone the team counts on. You are resolving issues efficiently, keeping the knowledge base current, and bringing the energy and ownership mindset that makes everyone around you better.
The annual salary range for this position is $34K-$58K. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps
#LI-Onsite #LI-LE1
Location:
Norwalk - 50 Washington St
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
