OFFICE SECRETARY III

State of Maryland - DVMF Service Program • Full-time • Cheltenham, MD, US • $46.28k - $72.99k / year • 1m ago

Introduction

The Maryland Department of Veterans and Military Families (DVMF) was created by the State Legislature in 1999 as an executive agency with the mission of assisting veterans, active duty service members, their families and dependents, in securing benefits earned through military service.

The Cemetery Office Secretary serves as the principal administrative and operational support position for the State Veterans Cemetery, ensuring the efficient coordination of burial services, maintenance of official records, compliance with State and Federal regulations, and delivery of exceptional customer service to veterans, their families, funeral service providers, and the public. The position manages sensitive eligibility and interment documentation, coordinates daily burial operations, maintains federally mandated reporting systems, and provides administrative support essential to the cemetery's mission of honoring veterans through dignified interment and perpetual care. In the absence of cemetery management, the incumbent provides operational oversight to ensure continuity of cemetery services and the successful execution of daily operations.

GRADE

ASTD10

LOCATION OF POSITION

11301 Crain Hwy, Cheltenham, MD 20623

Main Purpose of Job

The position manages sensitive eligibility and interment documentation, coordinates daily burial operations, maintains federally mandated reporting systems, and provides administrative support essential to the cemetery's mission of honoring veterans through dignified interment and perpetual care. In the absence of cemetery management, the incumbent provides operational oversight to ensure continuity of cemetery services and the successful execution of daily operations.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Two years of experience providing administrative support and customer service in a cemetery, funeral home, healthcare, veterans' services, or other public-facing environment involving confidential records and sensitive customer interactions.

One year of experience reviewing applications, maintaining electronic records, or processing case files while applying established policies, procedures, or regulatory requirements.

One year of experience using computerized database, case management, or records management systems to accurately enter, maintain, and retrieve information.

One year of experience coordinating schedules, appointments, meetings, events, or services involving multiple internal and external stakeholders while meeting established deadlines.

One year of experience preparing professional correspondence, reports, spreadsheets, and other administrative documents using Microsoft Office Suite (Word, Excel, Outlook), including responsibility for maintaining accurate records and supporting daily office operations.

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.