Customer Service/Administrative

Augmentation, Inc. • Full-time • Monrovia, MD, US • $19 - $21 / hour • 1w ago

Position: Customer Service Representative
Location: Monrovia, MD 21770
Pay Rate: $19.00 - $21.00/hourly (depending on experience)
Shift: 1st shift
Hours: 7:30-4:00 PM (Monday-Friday)
Ability to Commute to Monrovia, MD
Ability to pass a background check; no drug test required

Job Overview

We are seeking a dedicated and professional Customer Service Representative. In this role, you will serve as the primary point of contact for clients, providing exceptional support through various communication channels. Your responsibilities will include addressing customer inquiries, managing administrative tasks, and ensuring a seamless experience for all clients. The ideal candidate will possess strong organizational skills, technical proficiency, and a commitment to delivering outstanding service in a fast-paced environment.

Duties

Enter new jobs into system and follow the jobs through to completion.
Respond promptly and effectively communicate to customer inquiries via multi-line phone systems, email, and in-person interactions regarding material selection and scheduling.
Send emails to customers with web links to request deposit payments, etc.
Communicate with the shop floor regarding fabrication.
Maintain comprehensive records of customer interactions using productivity software and spreadsheets.
Utilize Office management skills to coordinate appointments, manage client files, and support administrative functions.
Process data entry tasks accurately, including updating customer information and maintaining database integrity.
Demonstrate proficiency with Microsoft Office applications such as Word, Excel, and other office productivity tools.
Provide front desk support by greeting visitors, managing phone communication with professionalism and courtesy.
Assist with clerical duties such as proofreading documents, organizing files, and supporting office operations.
Use technical skills to troubleshoot basic issues related to computer literacy and office equipment.
Manage time efficiently to handle multiple tasks while maintaining high-quality customer support.
Collaborate with team members to improve office procedures and enhance overall productivity.

Experience:

Previous experience in office management or administrative roles is highly desirable.
Bilingual abilities are preferred to effectively communicate with diverse client populations.
Proven experience with customer service roles that involve front desk responsibilities and client communication.
Familiarity with QuickBooks accounting software is an advantage for handling billing or financial inquiries.
Demonstrated competence in using spreadsheets, data entry tools, and productivity software.
Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment.
Prior experience in clerical work or personal assistant roles will be considered beneficial.
Excellent phone etiquette and interpersonal skills are essential for building positive client relationships.
Technical proficiency with computer systems, including Microsoft Office Suite and multi-line phone systems.

Qualifications: