Helpdesk Specialist

Maximus • Annapolis Junction, MD, US • $25 - $30 / hour • 1d ago

Description & Requirements
Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.

As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

This position is onsite in Annapolis Junction, MD and requires an active secret clearnace.

Essential Duties and Responsibilities:

Responsible for responding to telephone calls, emails, and personnel requests for technical support.
Identify, research, and resolve technical problems.
Document, track, and monitor problems to ensure timely resolution.
Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Minimum Requirements

High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.