ADMINISTRATIVE SPECIALIST I

State of Maryland - DHS - Baltimore County OCSA • Full-time • Baltimore, MD, US • $22 - $28 / hour • 1d ago

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a full-time contractual position.

GRADE

STD0010

LOCATION OF POSITION

Maryland Department of Human Services

Baltimore County Child Support Administration

211 Schilling Circle Suite 102

Hunt Valley, MD 21031

Main Purpose of Job

Provides clerical support to the Baltimore County Office of Child Support Administration by maintaining electronic files, document imaging systems, and mail processing in accordance with established agency policies and procedures. Assists the Child Support units in meeting federal, state, and local child support regulations.

POSITION DUTIES

Update Child Support Management Systems (CSMS) with provided insurance information, mail documents to customers, and generate notices as necessary.
Forward customer disputes to the assigned Child Support Specialist.
Respond to inquiries regarding termination notices.
Consult with custodial parents, non-custodial parents, employers, and Child Support Specialists.
Maintain accurate and detailed case action log notes.
Upload documents into Child Support Management Systems (CSMS) and archive hard copies according to local policy.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Six months of experience receiving and logging payments.
One year of experience using Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite
One year of experience managing file check in/check out system as well as chronological recordkeeping
Six months of experience using state/government databases

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Department of Human Services, Attention: Luis Gittens, Jr. 211 Schilling Circle, Suite 102, Hunt Valley, MD 21031.

If you have any questions concerning the recruitment process for this position, please email Luis Gittens, Jr. at luis.gittens@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 orApplication.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.