The Guest Service Agent reports to the Front Office Manager.

Essential Functions

Ensure a delightful, seamless arrival and departure experience
Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up
Process guest charges and payments accurately
Ensure the proactive building of guest history
Ensure accurate communication of information and guest requests by Front of House team members
Work with all Front of House colleagues achieving continuous, seamless service
Ensuring professional, efficient handling of reservations requests
Encouraging day to day up-selling of guest accommodation
Other duties as assigned by the managers

Requirements

Prior experience in hotel front office operations is preferred; prior experience in the luxury segment is strongly favored.
Must possess excellent communication skills; fluency in English is required.
Must be able to work a very flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
Must have strong computer skills; expertise with Microsoft Office, Word, PowerPoint, Excel is required; experience with Springer Miller Systems is preferred.

Requirements

Full schedule flexibility required for this role

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