Client Support Specialist- Billing

Remote, USA

Job ID adf86af4-68ba-48a4-9f37-33314a88f6d0

Department Client Services

Location Type remote

Job Type Full-time

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

Lyra Health is looking for a detail-oriented and highly motivated individual to join our team as a Client Support Specialist. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues.

We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.

The shift needed for this role is: Monday - Friday 9:30 am - 6 pm PT

Responsibilities

Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
Follow up on returned claims, among other billing responsibilities
Keep clients informed of billing and payment status
Collaborate with internal billing teams and customer success as needed to resolve client cases
Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
Collaborate with technical teams to identify bugs and improve the client/provider experience
Ability to work on a scheduled shift and holidays

Qualifications

1+ years experience in healthcare billing customer service
Experience in healthcare and/or medical billing a plus
Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful
Experience with Zendesk, Salesforce, and/or JIRA a plus
Excellent attention to detail
Excellent written and verbal communication skills

Pay and Benefits

The anticipated annual base salary range for this full-time Client Support Specialist- Billing position is $26.25 per hour. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.

At Lyra, base hourly rate is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses.

Lyra’s generous benefits package includes:

-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

-Lyra’s benefits package includes gender-affirming surgery

-Lyra for Lyrians; coaching and therapy services for you and your eligible dependents

-Equity in the company through discretionary restricted stock units

-Competitive time off with pay policies including vacation, sick days, and company holidays

-Paid Parental Bonding Leave for birthing and non-birthing parents

-401k and retirement benefits

-Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend

-We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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