Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

Welcome All- We are all in it together
Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
Lead with Heart- We operate with empathy and integrity
Rise Up- We take initiative to make things better
Savor It- We are present and find the fun!

THE ROLE: RETAIL TEAM MEMBER

Retail Team Members play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Retail Team Members foster customer loyalty by creating a welcoming environment that encourages customers to return again and again. Retail Team Members are also responsible for maintaining a clean and inviting store environment and supporting the team in daily operations.

What We’re Looking For

People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery

Job Responsibilities

Team Collaboration

Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
Facilitate open, clear, and timely communication with your team members and management
Stay informed about new products, procedures, and promotions

Customer Service

Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy

Operations

Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

Previous retail or customer service experience is preferred.
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push up to 25+ pounds, including overhead
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing

Compensation & Benefits

$18-19.25/hour + tips
Health, Vision, Dental Insurance
Employer-funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
14 Weeks Fully Paid Parental Leave
One Week of Paid Time Off
401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

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