Jr Application Support Analyst
Silver Spring, MD / Remote
Public Trust Eligible

Blu Omega is seeking Jr Application Support Analysts to support one of our clients, contributing to enterprise systems operations and modernization efforts. This role supports the development, enhancement, and maintenance of mission-critical applications that enable regulatory, scientific, and operational workflows. The position operates within a remote work environment with local preference, and is responsible for supporting user needs, resolving technical issues, and maintaining application support.

Mission overview:
Support day-to-day operations, maintenance, and modernization of systems enabling regulatory and scientific activities

Key Details
Location: Remote, with preference for local candidates near Silver Spring, MD
Clearance: Obtain public trust clearance
Work Authorization: U.S. or Green Card holder eligible to obtain public trust clearance

Responsibilities

Respond to and resolve user support requests
Escalate unresolved issues appropriately
Maintain knowledge base documentation
Support user training and enablement

Required Qualifications

1+ years in technical or application support
Experience with ticketing tools (ServiceNow, Jira, etc.)
Strong troubleshooting and customer service skills
Basic understanding of AI-enhanced support automation
Associate’s degree or equivalent experience
Ability to obtain public trust clearance

Preferred Qualifications

ITIL certification
Experience with scripting or automation
Basic SQL experience

Compensation
Salary Range: $45,000.00 - $55,000.00
Final compensation is based on technical skills, experience, education, certifications, and clearance.

Blu Omega Benefits & Perks

Medical, Dental, and Vision coverage through national providers
401(k) with company match (eligible after 6 months; vesting applies)
Company-paid Life and AD&D insurance with additional voluntary options
Short-term disability (company-paid) and long-term disability options
Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
Telehealth and virtual care options available through medical plans
Pet insurance, legal services, and identity theft protection options
Paid Time Off (PTO) for eligible employees
Paid federal holidays for salaried employees
Access to wellness programs, discounts, and lifestyle benefits
Benefits eligibility and offerings may vary based on role, employment status, and program requirements.

Company Overview
Blu Omega is a Woman-Owned Small Business (WOSB) delivering technology and cybersecurity solutions to federal agencies and enterprise clients nationwide. Headquartered in Ashburn, VA, we support mission-critical programs across civilian and defense sectors, including health, national security, and regulatory environments.
We partner with government agencies and large integrators to provide expertise in cybersecurity operations, cloud and infrastructure modernization, data and analytics, and enterprise IT support. Our teams are experienced operating within federal contracting environments, supporting task orders, recompetes, and programs requiring cleared personnel and compliant delivery.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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Jr Application Support Analyst

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