PFI Tech currently needs an entry-level Inventory / Depot Specialist to provide support to our client site in Washington, DC.

Role and Responsibilities:

· Delivering and installing Xerox printers

· Be able to drive 16 foot box truck to deliver printers to customer

· Flexible to travel as required

· Flexible to work overtime, nights, and weekends as required

· May be asked to back up or perform duties of other job roles as qualified

· Maintains technical knowledge by completing training and reviewing technical publications

· Manage service tickets.

· Updating and closing IMACD tickets within the allotted timeframe

o Filling out all IMACD checklist and attaching them to the ticket

· Maintain part and printer inventory

o Check out parts needed for tickets

o Check in unused and new parts

o Ship parts to sites.

o Escalating any consumable outage to inventory manager

o Preform quarterly part audits

o Update printer inventory sheet in real-time

o Sanitize, configure and test printers

o Prepare printers to be shipped

o Preform printer and badge reader audit weekly

· Customer service

o Responsible for maintaining good customer communications

o Meet all customers’ needs and requests, reporting any problems to manager

o Maintaining professional communications and appearance

Requirements:

· High School Diploma minimum, technical associates degree preferred

· 1-3 experience in a customer service environment

· Xerox / Lexmark printer consumable experience

· Xerox / Lexmark printer Break / Fix experience is desirable but not mandatory

· Excellent communication and customer service skills

· Ability to work independently with minimal supervision

· Ability to lift 15 to 20 lbs.

· Must be able to pass color test

· Must have reliable personal transportation and valid driver license

Must be able to pass background check and drug screen

Job Types: Full-time, Contract

Pay: $18.00 - $21.00 per hour

Benefits:

Education:

Work Location: In person

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