About Us

We are a well-established and growing gastroenterology practice committed to delivering high-quality, patient-centered care. We are in an expansion phase and are seeking a highly motivated person to lead our team, optimize operations, strengthen revenue cycle performance, and help drive strategic growth.

Position Overview

The Office Manager will play a critical leadership role within the practice. This individual will oversee daily operations, manage staff, ensure strong collections and revenue integrity across all areas, and partner closely with the physicians to support growth and expansion initiatives.

This role is ideal for a hands-on leader with strong operational, financial, and people-management skills who thrives in a fast-paced medical environment.

Key Responsibilities

Leadership & Team Management

Oversee and manage front office, clinical support staff, and administrative teams
Hire, train, mentor, and evaluate staff performance
Foster a culture of accountability, efficiency, and excellent patient service
Address workflow issues, staffing needs, and performance gaps proactively

Revenue Cycle & Collections

Oversee all aspects of collections, including front-end workflows, insurance verification, copays, deductibles, and follow-ups
Monitor billing, coding, claims submission, denials, AR, and payment posting (in collaboration with billing team/vendor)
Identify revenue leakage and implement systems to improve collections and cash flow
Track KPIs such as days in AR, denial rates, collection percentages, and payer performance

Operations & Compliance

Ensure efficient day-to-day office operations and smooth patient flow
Optimize scheduling templates and clinic utilization
Maintain compliance with healthcare regulations, payer requirements, and internal policies
Serve as the main point of contact for vendors, billing services, and external partners

Growth & Expansion

Partner with physicians to identify opportunities for practice growth and revenue expansion
Support implementation of new services, programs, or locations
Assist with process improvement initiatives to scale the practice efficiently
Bring ideas and solutions to improve profitability while maintaining quality care

Qualifications

Minimum 3–5 years of experience as a medical office manager or similar leadership role (specialty practice preferred; GI experience a plus)
Strong understanding of medical billing, collections, and revenue cycle management
Proven ability to manage teams and hold staff accountable
Experience driving operational improvements and practice growth
Excellent organizational, communication, and leadership skills
Comfortable working closely with physicians and ownership
EMR and practice management system experience required

What We Offer

Competitive salary (commensurate with experience)
Opportunity to play a key role in a growing, physician-led practice
Collaborative leadership environment
Long-term growth potential as the practice expands

Experience

Proven experience in office management or administrative roles within a professional environment
Supervising experience is preferred, demonstrating leadership capabilities
Familiarity with QuickBooks or similar accounting software is highly desirable
Strong background in schedule management, calendar coordination, and vendor relations
Prior work in medical office management or healthcare administration is a plus
Excellent organizational skills with the ability to multitask effectively in a fast-paced setting
Strong communication skills both verbally and written; professional phone etiquette required
Demonstrated ability to train & develop team members and manage office workflows efficiently

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Work Location: In person

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