Museum Shop Sales Associate

Reports to: Head of Merchandise and Shop Experience
Employment Status: Part-Time

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors a year to enjoy our art collection, gardens, and the incredible legacy of our founder, Marjorie Merriweather Post. Many visitors take a piece of Hillwood home with them from our curated Museum Shop, and we are seeking a Museum Shop Sales Associate to help create an exceptional shopping experience for our guests.

About the Role:
As Museum Shop Sales Associate, you will provide outstanding customer service, offering visitors a unique shopping experience. You will assist with the presentation of Hillwood’s exclusive products and promote the museum's collections while ensuring an enjoyable and seamless transaction for each guest. Whether in person, via phone, or online, you will create personal connections that foster return visits and enhance the overall guest experience.

Your role will include:

Welcoming visitors, answering product questions, and sharing the stories behind Hillwood's collections and merchandise.
Processing sales transactions, returns, and payments with accuracy and professionalism.
Maintaining attractive product displays and ensuring the shop remains clean, organized, and well-stocked.
Supporting daily shop operations, including opening and closing procedures, pricing merchandise, and inventory-related tasks.
Building product knowledge to help guests find meaningful souvenirs and memorable keepsakes from their visit.
Working collaboratively with fellow team members to deliver an exceptional visitor experience every day.

About Us:
Hillwood Estate, Museum & Gardens is committed to fostering a positive and inclusive work environment where all voices are heard. We inspire both staff and visitors through the legacy of our founder, Marjorie Merriweather Post, and her dedication to art, culture, and beauty. As a private cultural institution, Hillwood offers stable, year-round employment independent of government funding cycles, providing exceptional visitor experiences regardless of external circumstances.

We Offer:

Mental wellness support.
Free admission to the museum and festival days.
Casual Monday.
Up to 24 hours a week, with a mix of weekdays, Saturdays and Sundays
A dynamic and inclusive workplace culture
Discounts on museum shop merchandise and cafe items
Free on-site parking

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodation; our team will make accommodations where possible with sufficient notice.

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