Description:

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

Date: 10/18/2022 Supervisory: N/A

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

Excellent verbal and communication skills
Working knowledge of computer systems (CRM experience helpful)
Ability to maintain positive working relationship with customers and co-workers.
Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
Ability to create and use excel spreadsheets and word documents
Types 60 words a minute

Job Duties

Be the showroom ambassador while helping to sell tile
Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
Smile, engage, greet customers with curiosity and empathy
Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
Enter client information and log traffic in SFDC
Distributes walk-in customers to Sales & Design Consultants per guidelines
Communicates with customers via Email, the phone and in person
Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
Check voice mail timely, within company standards
Schedule appointments for Sales & Design Consultants
Type and process sample check-outs via Salesforce
Hand out marketing material
Ensure everyone is helped – happy – and provided for
Maintain showroom appear by ensuring tile samples are put away
Keep reception area clean
Responsible for Opening/Closing showroom according to Checklist
Order showroom supplies (Backup)
Conduct price checks and stock inventory checks
Place follows up and receive sample orders
Responsible for UPS/FedEx/Currier Services as needed
Send out control samples to vendors
Help to process orders when needed
Send special items to customers or vendors (flowers, cookies, etc.) as needed
Schedules Courier service when applicable for designers.

Master the 6 Deliverables:

Sales RX Follow through (See implementation for more detail)

Greeting properly (via phone, get them to make appointment, directions)
Good Morning, Evening, Afternoon
Building rapport
Get information – quote, related party
Next Appointment or Close

Daily Huddle – Rotation Schedule
Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
Open Tasks on their Home page
Response Time
Follow ups within 48 hours
Customer greeted within 15 seconds
Emails/VM within 2-4 hours
Pending meetings individually – weekly

Reports Generated by Department and Frequency of use

Daily report to Manager
Daily Sales and Sign-In reports

Key Performance Indicators

Maintains positive/inviting attitude with customers
All customers signed in and information recorded accurately
Walk-ins distributed as per guidelines
Develops rapport with major accounts
Sign-In Reports completed accurately and daily
Phones answered in a timely manner
Proper Phone etiquette followed
% of customer that are helped
Number of positive online social media reviews
Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________

Requirements:

PIdf121ef7934c-25404-35511599

Architectural Ceramics Inc.

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