Description:
Job Title: Showroom Sales Support Reports to: Regional Sales Manager
Department: Rockville Showroom FLSA Status: Salary, Exempt
Date: 10/18/2022 Supervisory: N/A
VISION
Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.
Core Competencies
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Excellent verbal and communication skills
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Working knowledge of computer systems (CRM experience helpful)
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Ability to maintain positive working relationship with customers and co-workers.
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Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
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Ability to create and use excel spreadsheets and word documents
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Types 60 words a minute
Job Duties
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Be the showroom ambassador while helping to sell tile
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Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
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Smile, engage, greet customers with curiosity and empathy
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Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
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Enter client information and log traffic in SFDC
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Distributes walk-in customers to Sales & Design Consultants per guidelines
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Communicates with customers via Email, the phone and in person
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Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
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Check voice mail timely, within company standards
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Schedule appointments for Sales & Design Consultants
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Type and process sample check-outs via Salesforce
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Hand out marketing material
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Ensure everyone is helped – happy – and provided for
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Maintain showroom appear by ensuring tile samples are put away
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Keep reception area clean
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Responsible for Opening/Closing showroom according to Checklist
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Order showroom supplies (Backup)
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Conduct price checks and stock inventory checks
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Place follows up and receive sample orders
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Responsible for UPS/FedEx/Currier Services as needed
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Send out control samples to vendors
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Help to process orders when needed
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Send special items to customers or vendors (flowers, cookies, etc.) as needed
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Schedules Courier service when applicable for designers.
Master the 6 Deliverables:
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Sales RX Follow through (See implementation for more detail)
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Greeting properly (via phone, get them to make appointment, directions)
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Good Morning, Evening, Afternoon
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Building rapport
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Get information – quote, related party
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Next Appointment or Close
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Daily Huddle – Rotation Schedule
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Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
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Open Tasks on their Home page
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Response Time
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Follow ups within 48 hours
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Customer greeted within 15 seconds
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Emails/VM within 2-4 hours
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Pending meetings individually – weekly
Reports Generated by Department and Frequency of use
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Daily report to Manager
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Daily Sales and Sign-In reports
Key Performance Indicators
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Maintains positive/inviting attitude with customers
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All customers signed in and information recorded accurately
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Walk-ins distributed as per guidelines
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Develops rapport with major accounts
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Sign-In Reports completed accurately and daily
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Phones answered in a timely manner
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Proper Phone etiquette followed
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% of customer that are helped
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Number of positive online social media reviews
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Organized Front Desk
EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45
I have read, understand and accept the duties, responsibilities and requirements as stated above.
Employee Signature: _______________________ Date: ___________________
Requirements:
PIdf121ef7934c-25404-35511599
