Job Description – Office Assistant

GENERAL SUMMARY OF DUTIES

The Office Assistant plays a key role in supporting CMP providers, staff, and patients by maintaining an efficient and organized clinical environment. Working under the supervision of the department manager, this role ensures daily operations are carried out according to CMP standards. This role requires flexibility, including occasional evening or Saturday shifts and cross-coverage in other departments when necessary.

SUPERVISION RECEIVED

Reports to the Manager and Supervisor (if applicable) of the assigned department.

SUPERVISION EXERCISED

None.

RESPONSIBILITIES

Office Reception

Greet patients using AIDET in a polite, prompt, and helpful manner.
Provide information, answer questions, and direct patients within CMP guidelines.

Administrative

Register and schedule patients in the EHR (demographics, insurance, guarantor, PCP, and portal enrollment).
Verify insurance and obtain required forms (insurance card, ID, privacy forms, agreements).
Collect copays and balances; handle medical record requests.
Respond to EHR inbox/secure chat messages, manage calls, and perform patient outreach.
Other duties as assigned by Manager/Supervisor.

General Duties

Maintain waiting areas, front desk, and phone room in a clean and organized manner.
Ensure compliance with OSHA regulations.
Support practice initiatives such as PCMH, Aledade ACO, and MDPCP.
Adhere to all CMP policies and workflows.

EDUCATION & EXPERIENCE

High school diploma or equivalent required; advanced training in technical or vocational school preferred.
Minimum 1 year of patient registration and insurance verification experience required; 2 years preferred.

KNOWLEDGE & SKILLS

Knowledge of medical terminology, insurance processes, and OSHA guidelines.
Computer literacy and ability to operate standard office equipment.
Strong communication and customer service skills for high call volumes and patient interaction.
Organized, detail-oriented, able to multitask and problem-solve in a fast-paced setting.
Professional, flexible, and able to work independently or as part of a team.

ENVIRONMENTAL & PHYSICAL DEMANDS

Potential exposure to biohazardous material.
Must be able to sit or stand for long periods and lift up to 25 lbs.
Frequent computer and phone use requiring manual dexterity and clear communication.

Columbia Medical Practice

Latest Jobs

Office Assistant