Assistant General Manager

The Assistant General Manager supports the overall leadership and daily operations of the restaurant, working closely with the Food & Beverage Director to ensure exceptional hospitality, strong team performance, and consistent operational excellence. This role helps guide both guest-facing and back-of-house functions while fostering a positive, inclusive, and high-achieving work environment.

Essential Duties and Responsibilities

Support the delivery of outstanding culinary and beverage experiences by reinforcing service standards and coaching the team
Help cultivate a collaborative, enthusiastic work culture that recognizes achievements and encourages team engagement
Provide active, hands-on leadership to develop staff and maintain elevated levels of guest service
Assist in identifying opportunities to improve guest satisfaction and contribute to action plans that address service gaps
Oversee daily operational functions—including scheduling, inventory coordination, and financial support—with direction from the Director of F&B
Partner with leadership to meet or exceed financial goals through participation in sales initiatives, labor efficiency, cost control, and purchasing decisions
Build and maintain strong relationships with vendors and support community outreach efforts
Help ensure compliance with health, safety, and sanitation standards as well as all company policies and procedures
Promote a respectful, inclusive, and harassment-free workplace in alignment with diversity and inclusion initiatives

Required Experience and Qualifications

2–3 years of supervisory or management experience in a premium or high-volume food and beverage environment
Experience supporting restaurant openings, hiring, onboarding, training, and maintaining high operational standards
Working knowledge of finance, HR processes, procurement, and restaurant operations
Strong conflict resolution and service recovery skills
Excellent communication, leadership, and interpersonal abilities
Familiarity with sanitation protocols and food safety requirements (DOH Food Protection Certificate preferred or required depending on local regulations)
Professional and polished presentation
Ability to work a flexible schedule, including evenings, weekends, and holidays

We are an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

MARCUS SAMUELSSON RESTAURANT GROUP

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Assistant General Manager