IT Field Operations Engineer

Location: 1899 L St NW - 5th floor, Washington, DC 20036 (Hybrid)
Employment Type: Full-Time | Salary – Exempt
Schedule: Monday – Friday, 40 hours per week
Security Clearance Required

About TLScontact

Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service.

Position Overview

TLScontact is seeking a skilled and reliable IT Field Operations Engineer to support IT infrastructure and end-user systems across our U.S. operations. This role ensures proper deployment, configuration, maintenance, and security compliance of IT equipment and systems.

Key Responsibilities

Configure and deploy laptops, desktops, and IT equipment
Ensure devices are properly enrolled, encrypted, and compliant with cybersecurity policies
Provide technical support to internal staff
Manage Active Directory accounts, permissions, and device setup
Troubleshoot hardware, software, and network issues
Maintain accurate IT asset inventory and documentation
Coordinate with vendors and internal teams to resolve technical issues
Support employee onboarding and offboarding from an IT perspective

Qualifications:

Minimum 2 years IT support or IT engineering experience
Experience with Active Directory
Experience supporting Windows environments
Strong troubleshooting and problem-solving skills
Ability to support multiple locations

Preferred Qualifications:

Experience with endpoint deployment and device encryption
Experience in multi-site environments
Strong organizational and communication skills

Travel:
Occasional travel may be required to support other TLScontact locations

Benefits:

Employment Classification: Full-Time, Salary – Exempt
Health Insurance: Comprehensive Medical, Dental, and Vision coverage
Retirement Plan: 401(k) plan access
Paid Time Off (PTO): Standard PTO in accordance with company policy
Work-Life Balance: Supportive environment with flexibility to travel as needed for business requirments

Why Join TLScontact?

Competitive salary with growth opportunities
Comprehensive training and career development
Inclusive and collaborative work environment
Be part of a global leader in visa and consular services

TLScontact is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Candidate Data Privacy Notice: TLScontact processes candidate personal data in accordance with its USA Candidate Privacy Notice.

You may review the notice here: https://acrobat.adobe.com/id/urn:aaid:sc:EU:9571bb3e-df34-4845-97d8-40ff6eea6c22

Application Process

To apply, please submit your updated resume for consideration. Applications are reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: $78,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Shift:

Day shift

People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Ability to Commute:

Washington, DC 20036 (Required)

Work Location: Hybrid remote in Washington, DC 20036

TLSContact

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