Summary

This one-year temporary position is located within the Eastern District of Virginia Consolidated
Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's
Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT
help desk support for end users along with technical support in installing and configuring hardware and software programs.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level;
Utilize and maintain service desk management application;
Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs;
Manage and maintain printers, scanners, and other peripherals including firmware and driver updates;
Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary;
Set up, configure, install, and document hardware and software;
Provide support for mobile computing devices and remote access;
Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians;
Receive and maintain inventory of IT related assets according to internal control policies;
Assist with creating and closing user accounts;
Provide backup assistance to the Courtroom Technology Administrator and other IT staff;
Participate in local or national conferences and similar gatherings to continue professional development; and
Perform other related duties, as assigned.

Requirements

Conditions of employment

Employees must be United States citizens or eligible to work in the United States.
Employees will be hired provisionally pending the results of a background investigation.
Employees are required to adhere to the Code of Conduct for Judicial Employees.
Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
Positions with the United States District Court Clerk's Office are Excepted Service appointments.

Excepted service appointments are at will and can be terminated with or without cause by the Court.

Qualifications

Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.

Additional requirements:
The successful candidate will be a customer service-oriented professional who is responsible, friendly,
organized and have the following:

Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
Ability to independently analyze, isolate and solve IT related problems.
Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
Ability and willingness to travel occasionally to district offices and off-site training.

Education

High school graduation or equivalent required. College degree preferred.

Additional information

To view the full job announcement please visit our website at www.vaed.uscourts.gov.

The United States District Court is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.

Required Documents

A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at www.vaed.uscourts.gov/jobs), and a list of professional references.

How to Apply

Priority review for applications received by May 06, 2026. Submit materials electronically to Jobbox6@vaed.uscourts.gov . Hard and faxed copies of applications will not be accepted. Incomplete applications will not be considered.

Agency contact information

Human Resources

Phone

7572227303

Jobbox6@vaed.uscourts.gov

Address

US District Court and US Probation Office - Eastern District of Virginia
600 Granby Street
Norfolk, VA 23510
US

Next steps

Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.

Overview

Accepting applications

Open & closing dates

04/15/2026 to 04/14/2027

Salary

$56,478 - $70,623 per year

Pay scale & grade

CL 25

Location

1 vacancy in the following location:

Alexandria, VA

Remote job

Telework eligible

Yes—as determined by the agency policy.

Travel Required

Not required

Relocation expenses reimbursed

Appointment type

Temporary

Work schedule

Full-time

Service

Excepted

Promotion potential

None

Job family (Series)

2210 Information Technology Management

Supervisory status

Security clearance

Not Required

Drug test

Financial disclosure

Bargaining unit status

Announcement number

DE-12938297-26-AB

Control number

865610500

U.S. Courts

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