Parent Navigator- - DC

Children's National Hospital • Full-time • Washington, DC, US • $38.04k - $63.42k / year • 11m ago

Description

Provide direct patient service by linking families to resources at Children's and in the community . Interact with patients, parents and other family
members, physicians and other staff under moderate supervision in a courteous manner. Maintain referral data base and assists in generating monthly
reports.

Parents or guardians of children with special health care needs are highly encouraged to apply!

Qualifications

Minimum Education
High School Diploma or GED (Required)

Minimun Work Experience

Related experience. May include experience as employee in a medical setting or as a patient or family member in the health care system.(Required)

Experience as parents or guardians of children with special health care needs (Preferred)

Required Skills/Knowledge
Strong organizational and customer service skills required.
Computer knowledge including Microsoft Word and Excel necessary.
Familiarity with Children’s National Health System and community resources for children with special health care needs preferred. Spanish language skills may be required at designated health centers.

Functional Accountabilities
Communications

Use range of communication skills to assist patient’s needs and staff requests.

Communicate with relevant hospital staff about patient care.

Participate in staff meetings and quality improvement activities to address patient care issues.

Patient Support

Help patients schedule specialist appointments and verify appointments.

Advocate for patient needs within the hospital system.

Assist with referral process as needed.

Follow-up with families to ensure needs met.

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Office Work

Receive and log in referrals to Family Liaison.

Assist in generation of monthly and annual reports.

Document all referrals in the data base and track outcomes.

Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organization

Committed to diversity and recognizes value of cultural ethnic differences

Demonstrate personal and professional integrity

Maintain confidentiality at all times

Customer Service

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Primary Location: District of Columbia-Washington

Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010

Job: Non-Clinical Professional

Organization: Goldberg Cntr Cmnty Ped Hlth

Position Status: R (Regular) - FT - Full-Time

Shift: Day

Work Schedule: Full time

Job Posting: Jan 7, 2025, 10:13:52 AM

Full-Time Salary Range: 38043.2 - 63419.2

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