Client Support & Operations Coordinator

Diplomatic Language Services • Full-time • Arlington, Virginia, United States • $50k / year • 1m ago

Diplomatic Language Services (DLS) began providing foreign language training to Foreign Service Officers and other USG personnel in 1986, and we have continuously expanded our offerings since. Based in Rosslyn/Arlington, DLS is a growing and dynamic organization offering career growth potential. We are currently recruiting a full-time Client Support & Operations Coordinator to provide responsive and efficient support for the DLS headquarters in Rosslyn/Arlington. Successful candidates will be proactive, diligent, and extremely adept at customer service.

Job Summary:

Coordinates the planning, administration, and logistics support for training courses. Interacts with students and instructors on a regular basis to ensure the logistics of the training programs run smoothly. Serves as a customer service representative: greeting students and other visitors, directing phone callers to the appropriate staff member, scheduling conference rooms, monitoring and tracking current processes, processing incoming and outgoing mail and deliveries, and troubleshooting minor IT-related issues. Assist in setting up and coordinating events at DLS-Rosslyn.

Key Duties and Responsibilities

Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times;
Prepare lobby area for start/end of each business day;
Greet all students, guests, vendors, customers and staff in a friendly and professional manner;
Answer all incoming calls, assist the inquiries/request as needed and transfer when applicable;
Ensure both IT and facilities-related issues are promptly resolved by submitting and following-up on all electronic tickets orders and service requests;
Update & manage classroom scheduling via online system for all classes;
Coordinate and communicate logistics for onsite classes
Prepare classrooms for incoming students and instructors;
Ensure all classrooms always have the required technology and educational materials;
Provide students and teachers with supplies upon request;
Track inventory of and order classroom supplies and equipment;
Identify issues with facilities (e.g. air conditioning, copiers, etc) and work with building management to address the issues;
Track and report daily student attendance;
Set up and break down spaces for departmental and company-wide events;
Troubleshoot basic IT issues as they arise, including Zoom and internal systems issues;
Create End of the Training certificates upon request;
Distribute, process, & monitor Datawatch cards, library materials, and IT equipment;
Manage & monitor Brivo System;
Track and update petty cash report;
May be required to perform other related duties as needed.

While performing the duties of this job, the employee is frequently required to handle, reach with hands and arms, stoop, kneel, bend, crouch or crawl. The employee must also occasionally lift and/or move up to 35 pounds or more.

Requirements:

Associate's degree or higher in any field;
12 months reception and/or administrative experience required;
Strong ability to multi-task and detailed-oriented;
Excellent verbal and written communication skills required;
Comfort with technology and ability to troubleshoot tech-related issues preferred;
Positive attitude and customer service-oriented;
Excellent command of skills related to organization, time management, and problem solving;
Experience with Microsoft Office (Excel and Word specifically) and Outlook;
Familiarity or practical experience with Salesforce preferred.

DLS offers a fun, multicultural environment with good opportunities for professional advancement, and a competitive salary and benefits package. To apply, please apply online at https://dlsdc.com/careers/. No phone calls, please.

DLS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONFORMS TO ALL THE LAWS, STATUTES, AND REGULATIONS CONCERNING EQUAL EMPLOYMENT OPPORTUNITIES AND AFFIRMATIVE ACTION. WE STRONGLY ENCOURAGE WOMEN, MINORITIES, INDIVIDUALS WITH DISABILITIES, AND VETERANS TO APPLY TO ALL OF OUR JOB OPENINGS. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, GENETIC INFORMATION & TESTING, FAMILY AND MEDICAL LEAVE, MARITAL STATUS, MILITARY STATUS, NATIONAL ORIGIN, AGE, DISABILITY, VETERAN STATUS OR ANY OTHER STATUS PROTECTED BY LAW. WE PROHIBIT RETALIATION AGAINST INDIVIDUALS WHO BRING FORTH ANY COMPLAIN TO THE EMPLOYER OR THE GOVERNMENT. DLS IS A MEMBER OF DHS E-VERIFY PROGRAM.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits: