The Care Specialist will assist with customer service questions and sales, maintaining the storefront's presentation, and ensuring a high-quality customer experience.
Care Specialists are expected to make the shop an environment that encourages educational forward-thinking, embraces inclusion, and practices the destigmatization of cannabis. Our ideal Care Specialist has a positive, upbeat attitude and a desire to help people find the best product for their needs. Previous Cannabis Experience is preferred. Cover letters are highly recommended.
Responsibilities
- Staging and restocking product inventory to maintain a top-quality presentation at all times
- The Care Specialist, directly reporting to the front-of-house manager, is responsible for executing and maintaining all daily operations of the front-of-house team to achieve the company goals and ethos
- Additionally, the Care Specialist maintains the policies and procedures of the company and ensures compliance with all state and local laws and regulations
- Extensive cannabis and product knowledge or eagerness to learn
- Ensure all products sold are compliant and all customers are 21+ with a valid ID
- Provide a unique and delightful experience to all visitors
- Ability to work on a small team to achieve company and team goals
- Performing duties as needed as outlined in the daily, weekly, and monthly objectives schedules
- Executing and enforcing compliance with all local and state regulations
- Follow weekly schedules to ensure there is proper coverage based on the business needs
- Consistent development of sales, customer service, and organizational skills
- Owning personal training and development regarding current product knowledge, policies, and procedures and seeking out answers as needed from the FOH Manager
- Following all company Time and Attendance Policies
- Maintain current and up-to-date knowledge of security procedures and protocols as applicable to position and facility
- Computer usage
Experience
- 1-2 years experience in cannabis sales is preferred
- 2-3 years of hospitality experience
Skills
- Ability to answer patient/customer questions regarding the different types of products, their uses, and consumption methods
- Excellent communication and problem-solving skills
- Positive Attitude
- Exceptional customer service skills
- The ability to concentrate on a task for significant periods of time
Job Requirements
- High School Diploma or equivalent
- Must be 21 and comply with all local, state, and company regulations
- Learn and understand federal, state, and local industry and safety regulations laws
- Must be able to pass a background check
- Must be able to move, stand, and sit for extended periods of time
- Lift and carry packages that weigh up to 40 lbs
We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply.
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Washington, DC 20002 (Required)
Ability to Relocate:
- Washington, DC 20002: Relocate before starting work (Required)
Work Location: In person
