DISPENSARY RETAIL ASSOCIATE

Employment Status: Full-time

FLSA Status: Exempt

Join our team at flowerz! We’re a community-driven dispensary in DC dedicated to education, inclusion, and the destigmatization of cannabis. If you’re passionate about helping people, love learning about the plant, and want to grow with a small, mission-focused team — this role is for you.

ABOUT THE JOB

We’re looking for a Dispensary Retail Specialist to join our team and help create a welcoming, educational, and inclusive space for every customer. In this role, you’ll answer product questions, guide customers through their options, and make sure our storefront always looks its best.

Flexibility in your availability is must-have, as we operate seven days per week. We're on the hunt for genuine "people people" and team players – those who've never met a stranger and love to share knowledge. Your strong interpersonal skills, proactive customer service, and dedication to building positive client relationships are what will truly set you apart.

Our ideal team member has a positive attitude, takes pride in great service, and believes in the destigmatization and education of cannabis. Previous cannabis experience is preferred, and cover letters are required.

AT FLOWERZ YOU’LL OVERSEE… Customer Experience

Provide friendly, knowledgeable service and help customers find the right products for their needs.
Educate customers about our wide range of products (flower, concentrates, edibles, and more), including their benefits, uses, and proper dosage.
Guide customers through their purchasing decisions, ensuring a personalized and positive experience.
Drive sales by providing outstanding customer service and product recommendations, striving to meet and exceed sales targets.
Build and nurture relationships with customers to encourage repeat visits and foster loyalty.
Process transactions accurately and efficiently using our POS (Korona).
Verify that all customers are 21+ with valid ID.
Maintain an in-depth understanding of all company and product offerings, staying up-to-date on new arrivals and industry trends.
Collaborate with teammates to create a supportive work environment that encourages communication and teamwork

Operations & Merchandising

Restock, stage, and organize products to maintain a top-quality presentation.
Follow daily, weekly, and monthly task schedules to support smooth operations.
Work closely with the Front of House Manager to maintain consistent coverage and achieve team goals.
Ensure full compliance with all DC and state cannabis regulations.

Learning & Growth

Stay up to date on cannabis products, trends, and compliance—or be eager to learn quickly.
Take ownership of your product and policy knowledge.
Continue developing sales, service, and organization skills.

THIS ROLE REQUIRES…

1–2 years of cannabis retail experience preferred; 2–3 years of hospitality or customer service required.
Excellent communication and problem-solving skills.
Positive, team-first attitude.
Ability to stand for extended periods and lift up to 40 lbs.
High school diploma or equivalent.
Must be 21+ and comply with all DC regulations.
Comfortable using POS systems and retail software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

Ability to lift and move up to 40 lbs, stand or sit for prolonged periods, and perform repetitive tasks
Ability to sit, stand, stoop, crouch, reach and lift for long periods of time
Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions

THE PERKS…

Health benefits with company contributions
Paid days off, including holidays, sick and vacation time
Employee discount on flowerz products

ABOUT FLOWERZ

The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

Application Requirement:
Along with your resume, please include a cover letter that helps us understand who you are beyond your work history. We’d love to know:

What inspired you to apply for this position
How your experiences and values connect to what we do at flowerz
What joining this team and opportunity would mean for you personally and in your life right now

At flowerz, we care deeply about the people who choose to grow with us. Your story matters just as much as your skills — take this space to share it. Applications without a cover letter will not be considered.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Preferred)
cannabis: 1 year (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Ability to Commute:

Washington, DC 20002 (Required)

Work Location: In person

flowerz

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Dispensary Retail Specialist