Who We Are: AM Pierce & Associates and Applied Technologies Group (ATG), a wholly owned subsidiary of AM Pierce and Associates, is a woman-owned small business providing Engineering & Research, Cyber, C5ISR, Program & Acquisition Management services and solutions to a diverse government and industry client base. We are a stable and growing company who offers our employees a rich benefits package, supportive and flexible work environment, and the opportunity to work with experts in their field.
The Position: We are looking for a candidate who will be performing the role of Computer Network Support Specialist - Junior, supporting a DoD client.
Salary: The estimated salary range for this position is $55,000 - $62,500 annually, based upon an individual's level of experience, skillset, and education. The range that is given is an estimate and may vary based on contractual constraints. At AM Pierce & Associates, it is our goal to provide equitable compensation to all employees.
The Location: Washington, D.C. / Bolling Air Force Base
The Work Environment: On-Site.
The position will shift from days, to evenings, to nights throughout the course of the month.
The Description:
Duties/ responsibilities may include:
- Provides technical guidance for monitoring and maintaining information and mission systems operations.
- Provides monitoring and technical support for NIPRNET and SIPRNET servers, storage system applications, and other network equipment.
- Provides diagnosis and resolution of network software and hardware issues.
- Provides remote IT support for distributed locations.
- Performs printer and shredder maintenance and repair.
- Completes inventory for printer supplies and reports findings.
- Images workstations, performs updates and manages physical inventories.
- Prepares equipment for disposition and associated documentation.
- Performs technical refresh and deployment of workstations.
- Assists with onboarding new personnel.
- Fields incoming help desk, and other mission-related calls, and prioritizes support.
- Documents held desk support tickets in Remedy and reports metrics.
Education & Experience:
- Active DoD Secret Clearance, required.
- High School Diploma or GED, required.
- At least one (1) year of experience working with IT or computer information systems.
- DoD 8570 IAT Level II Certification, required.
- Ability to work shift hours alternating with the team (i.e. 1 weekend a month, night shifts, etc.)
- Ability to complete projects and tasks with minimal supervision.
- Ability to perform data entry into ticketing system.
- Maintain professional customer service while multitasking.
- Experience with Windows and Microsoft Office.
- Knowledge of networking concepts and technologies.
- Experience with networking devices and operating systems.
Travel:
The physical environment requires the employee to work on-site at the Government facility, sitting at a desk, working at a computer, and fielding incoming phone calls for a majority of the workday. The employee is required to walk short distances to offices/conference rooms and buildings on site to hands-on resolve IT issues. On some occasions, the employee may be required to drive to offices or buildings near the work site. In rare occasions, travel may be required.
AM Pierce & Associates, as well as its subsidiaries, invests in its employees beyond just compensation. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. AM Pierce & Associates, as well as its subsidiaries, also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including:
- Medical, Dental and Vision Insurance
- Life and Accidental Death & Disability Coverage
- Traditional 401(k) and ROTH 401(k) Retirement Plans
- Discretionary Profit-Sharing Program
- Paid Time Off and Holidays
- Professional Development Opportunities
- Incentive Programs, Awards and Recognition
- Employee Assistance Program
- Will Preparation
- Identity Theft Protection & Legal Support
- Referral Program
- Voluntary Accident, Critical Illness, and Hospital Indemnity Coverage
- Pet Insurance
- Norton Life Lock
- HSA and FSA plans
The specific program and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, Full or Part-time status, and the applicability of collective bargaining agreements.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. AM Pierce & Associates, as well as its subsidiaries may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
AM Pierce & Associates, as well as its subsidiaries, complies with all Federal and State laws and regulations concerning Affirmative action and workplace equal opportunity. In further detail, AM Pierce & Associates, as well as its subsidiaries, does not discriminate in employment decisions (to include applicants and employees) based on race, color, religion, sex, genetic information, sexual orientation, gender identity, national origin, disability or protected veteran status. AM Pierce & Associates, as well as its subsidiaries, takes affirmative action to ensure that equal opportunity is provided in all aspects of employment. AM Pierce & Associates, as well as its subsidiaries, does not take adverse employment actions against applicants and employees for asking about, discussing, or sharing information about their pay or the pay of their co-workers.
If you require reasonable accommodations to apply for a position with AM Pierce & Associates, as well as its subsidiaries, through its online applicant system, please contact AM Pierce & Associates Human Resources Department at (240) 718-3800 or email us at hr@ampierce.com.
If your background meets the qualifications of the position, please submit your resume and salary requirements to careers@ampierce.com or apply online.
AM Pierce & Associates, as well as its subsidiaries, verifies employment eligibility through E-Verify.
This is a non-management position.
