Membership Concierge I

Life Time • Part-time • Rockville, Maryland, United States • $16 - $21 / hour • 1w ago

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Assists members with transactions and general account changes

Position Requirements

Minimum of 6 months service/reception experience
Complete Concierge Certification upon hire
Must work a minimum of 15 hours per week
Commitment to serve others
Effective communication skills
Passion for living a healthy way of life
Ability to multi-task and deliver high quality customer service in a fast-paced environment
Must have good verbal communication
Must be able to stand for 4 hours at a time

Preferred Requirements

HS graduate or equivalent preferred

Pay

This is an hourly position with wages starting at $16.75 and pays up to $21.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company match (21 years of age and older)
Training and professional development
Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.