Growth and Operations Junior Associate

Flourish Health • Full-time • Remote (Washington, District of Columbia, United States) • $55k - $59k / year • 1d ago

About Flourish

Would you like to join a highly motivated team on a mission to dramatically improve the lives of teens struggling with early indicators of serious mental health concerns? 1 in 25 adolescents and young adults will be diagnosed with psychosis-related disorders, mood disorders, major depressive disorders and other related conditions every year. The majority of these families struggle for decades to find stability and a pathway forward that minimizes suffering. Yet, for 5% of these families, the journey is very different—an outcome of stability and lasting recovery. Why? Contrary to popular belief, it is not due to the genetic lottery—it is because they have access to care that works.

Flourish Health (www.flourish.health) is here because it isn’t just our story, but one that affects millions of families; and probably somebody you know too. It is crystal clear that the suffering often associated with serious mental illness is preventable. We are here to ensure that everybody gets the same access we have

About the Role

We are seeking a passionate, detail oriented individual to join our growth team. This role is part empathetic listener, part healthcare navigator, and part logistical whiz. You will be joining a team responsible for everything a family needs prior to enrolling with Flourish. Before meeting us, these families have often been rejected by many care providers, accustomed to an overwhelming maze of care navigation, and are at a point of deep frustration. Your job will be to communicate effectively and empathetically with each family, help understand what they need and want, and operationalize workflows to get kids access to care as quickly as possible. What does that look like?

Responsibilities:

Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services.
Screen potential patients for eligibility and be able to navigate challenging conversations well.
Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible.
Complete follow-up phone calls as needed to ensure patient readiness and understanding of services.
Make calls to reschedule consultations as necessary, accommodating patients' schedules.
Work with the Medicaid support systems and case workers to ensure smooth transition to care.
Support the Growth Team in developing appropriate processes and procedures as we launch in new states.

Requirements:

Excellent listening skills and an empathetic demeanor.
Strong attention to detail
Previous experience in patient or customer relations, preferably within the healthcare industry.

Why Join Us?

At Flourish Health, we are committed to providing compassionate mental health services to those in need. As a Growth and Operations Junior Associate, you’ll play a key role in helping patients access the support they need on their journey to well-being.

Hours:

This is a full time role.

Salary: $55,000-$59,000

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) matching to help you plan for the future
Paid Time off

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.

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