This position is emergency essential - Depending on the type of emergency the employee may be required to report to work during emergency situations.
The position may be filled at the GS-05, GS-06, or GS-7 level. Duties quoted below are at the GS-07 level.
Tour of Duty: 9:00am- 5:30pm (hours are subject to change)
MAJOR DUTIES:
Serves as liaison between the Superintendent and Members, their staffs, and committee staffs, in receiving, analyzing and acting upon service requests for repair and maintenance of House or Senate Office Buildings, the U.S. Capitol or the Capitol Visitors Center (CVC).
Uses Computer Aided Facility Management (CAFM) program to log projects and service requests, material and manpower availability, scheduled maintenance status tracking, and cost tracking, and to generate reports on these items whenever necessary.
Identifies trends, changes in customer preferences, or issues with standard practices that could potentially impact the quality of services provided by the Service Center.
Receives requests from Members and their staffs to use designated rooms in the House or Senate Office Buildings or the U.S. Capitol or CVC for special events.
Admits authorized persons into Member’s suites of rooms and Committee rooms, as directed by a superior.
Uses and up-keeps new computerized master key system, using computer software to maintain log of keys and to research and maintain security over key distribution.
May participate in planned inspections of building areas including offices, committee rooms, hallways, stairwells, entrances, exists, rest rooms, subways, parking garages, and public areas for cleanliness and proper maintenance.
Processes requisitions and purchase orders for shops; ensures completeness and accuracy of all requisitions and purchase orders.
Maintains and verifies inventories for the shops.
Performs a variety of general office support services including typing, filing, record keeping, data entry, coordinating the transport of archive boxes for pick up by the National Archive and Records Administration, and other miscellaneous administrative duties as necessary and as assigned.
On an as-needed basis, receives all visitors to the Superintendent’s Office.
May reconcile and enter time and attendance data for employees throughout the Superintendent’s Office.
Uses tact, diplomacy, and patience when communicating and dealing with others, e.g., co-workers, managers, supervisors, and internal/external customers.
Utilize knowledge of and must comply with all OSHA safety rules and regulations to ensure that work progresses in a safe manner.
Performs other related duties as assigned.
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
KSA 1: Clerical- Knowledge of operations and substantive activities of the Office of the Superintendent to ensure that all requests for maintenance and repair of the building(s) are properly handled.
KSA 2: Technology Application- knowledge and skill in the application of MS Office to create and rename documents, save documents, and transfer documents.
KSA 3: Customer Service- Knowledge of the duties, priorities, commitments, policies and goals of the organization sufficient to perform non-routine assignments in advising and instructing personnel concerning administrative and service matters.
KSA 4: Manages and Organizes Information- Knowledge of rules, procedures, and operations to perform a wide variety of assignments and resolve problems to complete the variety of service requests.
KSA 5: Effective Oral and Written Communication- Skilled in creating a good working relationship with office staffs, committee members, and the high profile managers.
Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
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