Partner Onboarding Specialist
Remote
Location: We are remote-first. This role can be based in most states in the US.
The Opportunity
We are seeking a highly self-motivated Onboarding Specialist to join our Credit Operations group. In this role, you will be responsible for reviewing incoming applications from prospective Mosaic partners and assisting them throughout our Onboarding process. This is an opportunity to showcase your attention to detail, productivity, and your desire to deliver an exceptional customer experience.
Your day-to-day
Maintain excellent quality and pace while reviewing 10-15 partner applications daily
Follow up with applicants regarding any missing information via phone and email
Maintain a 95% or above service level on the onboarding inbound phone line
Be proficient in utilizing internal review resources like Salesforce, GIACT, LexisNexis, Ohm Analytics.
Review applicants financial documents
Identify suspicious applications and take immediate steps to prevent those applications from progressing
Identify suspicious activities during phone interactions and take immediate steps to prevent those applications from progressing
Meet or exceed set quality, customer service, and production goals
Provide a “WOW” experience to prospective partners
What you bring to the team
1-3 years experience in a high-velocity underwriting and/or partner onboarding team
Highly detailed and process oriented
You like working fast and take pride in “getting stuff done”
Passion about our partner experience as we are the first touchpoint with a new partner
An adaptable mindset to change and try new things to improve our efficiency. The only thing constant in our line of business is change.
You’re a team player and enjoy working as a team to accomplish our goals
Compensation: The hourly range for this position is $24-28/hour. The position is eligible for a variable incentive bonus in accordance with the terms of the applicable plan. In addition, we’re proud to offer a range of competitive benefits.
Why Mosaic
As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation.
Benefit Highlights:
Robust Health, Dental, and Vision Plans
Generous paid time off
401k Match
Lifestyle Spending accounts for professional wellness
Mental Health: Headspace subscription, online therapy sessions
…and more!
