Sales and Service Agent
Michigan
Full time
Hagerty is looking for Sales & Service Agents to take our member experience to the next level. Hagerty’s service center plays a vital role in our success as a company. Once you join our team, you're one of us, an Automotive Enthusiast Advisor. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving.
Ready to get in the driver’s seat? Join us!
What you’ll do
Successfully sell Hagerty products and services to members and agents
Service existing policies and membership needs in a professional and timely manner
Offer Valuation Expertise on calls
Prepare accurate and complete documentation to support member activities
Assist collector car enthusiasts and partners through billing, service and sales needs as required
Help members and partners navigate our website and self-service options
Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members
Effectively communicate with members via Phone and Email
Underwrite and issue most policies following our current underwriting guidelines
This might describe you
Demonstrated ability to deliver a high level of customer service
Self-starter who is comfortable taking initiative
Strong sense of urgency
Exceptional communication skills
People person (& passion for helping others)
Ability to learn and adapt quickly (you have a unique ability to think on your feet)
Frequently collaborates with leaders on strengths and areas of opportunity
Strong problem-solving skills
Ability to multitask and prioritize
Effective and efficient use of computer applications including MS Office products
Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
Bilingual in English and Spanish is eligible for additional compensation
Valid Driver's License/State ID
High school diploma or GED
Other things to note
A personal lines insurance license is a requirement of this position. Hagerty provides the necessary training and education to obtain licensing as well as materials and licensing fees.
Our regular business hours are Monday through Friday, 7:45 AM to 8:00 PM EST, Saturday 8:15 AM to 5:00 PM EST and Sunday 11:45 AM to 4:00 PM EST.
The compensation for this position will be $23.00 per hour with full benefits.
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, British Columbia or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.
