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Assistant General Manager - Youth Sports Facility

Career Connections Inc • Gaithersburg, Maryland, United States • $45k - $55k / year • 4m ago

Assistant General Manager - Gaithersburg, MD

Salary: $45,000 - $55,000 per year

Benefits:

401(k) matching
Employee discount
Flexible schedule
Paid time off

Shift:

8 hour shift
Day shift
Evening shift

We’re hiring an Assistant General Manager to join our premium children’s sport / recreation membership-based franchise! These facilities are state-of-the-art and offer top quality athletic lessons to the students. There are over 160 locations open in the US and is continuing to grow rapidly. If you have a passion for the health, wellness, and fitness development of our youth, this is a great place to work with a strong upbeat company culture and team-oriented environment. The Assistant General Manager is responsible for supporting the General Manager by providing leadership and daily direction to lower-level managers and staff. The ideal candidate would have the ability to build lasting relationships with staff as well as with prospective and current members in order to build a strong business and retain members.

Assistant General Manager Job Duties Include:

Manage, mentor, coach, develop, and evaluate the performance of all lower-level managers and staff
Build rapport and lasting relationships with prospective and current members
Greets members and guests promptly, enthusiastically and with a smile to create a fun and positive entrance for children and families
Work with General Manager on setting Monthly, weekly, and daily targets for meeting goals
Properly managing and exceeding membership sales and operational budgets
Monitor the hiring, training, and scheduling of all lower-level staff alongside General Manager
Comply and enforce all company policy and procedure for daily operation
Practice leading by example to train and mentor employees for ongoing success and future growth
Conduct regular in-service trainings and performance reviews to ensure lower-level staff is providing quality lessons up to company standards
Plan, promote, and participate in networking/community events and program promotions to effectively market and generate member leads
Communicate with staff on member feedback, equipment and operational status, scheduling, and subbing
Responsible for recruiting and on-boarding new employees alongside General Manager
Build and maintain member class size through scheduling optimization
Develop a high energy workplace culture through contests and incentive-based motivation
Ensure company branding through consistency and continuity in all actions
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
All other duties assigned

A successful Assistant General Manager candidate should have the following experience and qualifications:

Associate or bachelor’s degree preferred but not required
Management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Must be eager to learn and continue professional development and education
Must be friendly, vibrant, and outgoing
Excellent customer service skills
Previous sales experience, with strong sales skills (experience working in a membership-based facility preferred)
Leadership & management experience with children in recreation, sports, swimming, aquatics, fitness, gym, retail, athletics, coaching, summer camp, daycare, education, waterpark, entertainment, etc. preferred
Able to multi-task and excel in a busy and team-oriented environment
Flexible to workday, evening and/or weekend hours as needed