Viceroy Hotels:
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Location:
Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.
Overview:
The Pool Attendant/ Server Assistant is responsible for the maintenance of all pool stations, providing food and beverage throughout the day while providing exceptional customer service to all guests.
Responsibilities:
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Maintain the cleanliness of the pool areas, furniture, and service areas of the pools in an organized manner.
Replenish all towels and retail amenities and stock as necessary during the shift.
Assist in opening and closing side-work as assigned.
Assist in ensuring the cleanliness and tidiness of the pool or lounge areas.
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Remove all used towels from unoccupied chaise lounges & replenishes with new towels
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Remove trash & debris from pool
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Sweeping pool deck and dining area of pool
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Wipe down tables and chairs as needed
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Wipe down glass doors leading to pool area
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Maintaining cleanliness of the pool and surrounding areas including all trash/empties and towel pickup.
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Complete all opening duties assigned including setting up tables, beverage service station, and server stations. Must greet all guests and provide food, beverage, and towel service throughout the day
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Attend to all guests needs, ensure orders are properly charged to the correct room, and any issues are resolved quickly.
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Must have knowledge of the menu and beverages offered, coffee shop/ restaurant & in room dining orders.
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Maintain cleanliness of the table/sections/stations throughout service and ensure all proper utensils are presented to guests.
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Ability to utilize a POS system and properly input orders.
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Placing, expediting, and delivering food orders.
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Follow all safety and sanitation policies when handling F&B.
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Assisting with all closing duties and tasks assigned to prepare the restaurant for the next service.
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Must have knowledge of the Resort to assist guests with creating reservations or providing information.
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Delivering In Room Dining Orders and Amenities
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Handle guest concerns and react quickly and professionally.
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Responsible to help other team members with orders, or other tasks they may need assistance with.
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Open Scheduling Availability. Weekend Availability a must!
Assist with any retail outlets.
Assist guests with service requests when needed.
Ensure overall guest satisfaction.
Qualifications:
High School diploma or equivalent and/or experience in a hotel or related field preferred.
At least 1 year of progressive experience in a hotel or a related field required.
Flexible and long hours sometimes required.
Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during the entire shift.
Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
